Hotel Front Desk Supervisor

Overview

Join our dynamic hospitality team as a Hotel Front Desk Supervisor, where your leadership and customer service expertise will set the tone for an exceptional guest experience. In this vital role, you will oversee daily front desk operations, ensure seamless guest interactions, and uphold the highest standards of hospitality management. Your multilingual skills and hotel management knowledge will drive guest satisfaction and operational excellence in a fast-paced environment. This paid position offers an exciting opportunity to lead a dedicated team while delivering memorable stays for our guests.

Responsibilities

• Supervise front desk staff, providing training, guidance, and support to ensure outstanding guest service and efficient operations
• Manage guest check-in and check-out processes using property management systems (PMS) such as SYNXIS and other hospitality reservation systems
• Handle guest inquiries, complaints, and special requests with professionalism, problem-solving skills, and a friendly attitude
• Oversee night audit procedures to reconcile daily financial transactions and ensure accuracy in reporting
• Maintain effective communication via multi-line phone systems, demonstrating excellent phone etiquette and client communication skills
• Enforce hotel emergency procedures to ensure safety and security for guests and staff at all times
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless guest services and resolve issues promptly
• Monitor front desk operations during shifts to uphold hospitality standards, including guest relations and property safety

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably with resort experience
• Strong knowledge of hotel management systems such as SYNXIS or similar property management software (PMS)
• Excellent customer service skills with a focus on guest relations and hospitality excellence
• Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively
• Familiarity with hotel emergency procedures, night audit processes, and front desk protocols
• Exceptional communication skills, including phone communication and multi-line phone system handling
• Ability to problem-solve quickly in high-pressure situations while maintaining professionalism
• Previous experience working in a fast-paced hotel environment with a focus on guest satisfaction

Embark on a rewarding career where your leadership elevates the guest experience! We are committed to fostering an inclusive environment that values your skills in hospitality management, multilingual communication, and customer service excellence. Join us in creating memorable stays for every guest who walks through our doors!

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person