Hotel Front Desk Supervisor

The Holiday Inn Express - West Los Angeles Santa Monica is seeking a friendly customer service superstar to join our Front Desk team! The ideal candidate will be an energetic team leader with previous hotel work experience (Opera and Power Of M knowledge a plus). A natural desire to be helpful and serve others is a must!

This is the perfect opportunity if you want to work for a company with a fun and supportive culture, and the prospect to grow your career in hospitality. Apply today!

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Deliver DKN’s "Home Away From Home" experience
• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time.*

Supervisory Responsibility:

Front Desk Agents

Independent Judgment Used:

Often within the guidelines established by management and to the extent of operating within the Company policies and procedures.

Working Conditions/Environment:

Front desk/lobby area. Access to entire interior and exterior of property.

Must be open to working weekends and holidays. Shifts typically run 7AM- 3:30PM and 3PM - 11:30PM.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person