Hotel Front Desk Supervisor

Job Overview

We are seeking an energetic and detail-oriented Hotel Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and uphold the highest standards of hospitality service. Your leadership will help create a welcoming environment where guests feel valued and cared for from check-in to check-out. This position offers an exciting opportunity to utilize your hospitality management skills, multilingual abilities, and hotel industry expertise to drive guest satisfaction and operational excellence.

Duties

• Supervise front desk staff, ensuring smooth check-in and check-out processes while maintaining a friendly, professional demeanor.
• Oversee reservation management using property management systems (PMS) such as PEP or similar platforms, ensuring accuracy and efficiency.
• Handle guest inquiries, complaints, and requests with a proactive customer service approach, resolving issues swiftly and effectively.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and uphold hotel standards.
• Conduct night audits to verify daily financial transactions, reconcile accounts, and prepare reports for management review.
• Train team members on phone etiquette, customer service protocols, hotel emergency procedures, and the use of hospitality reservation systems.
• Foster guest relations by offering personalized service, ensuring memorable stays that encourage repeat visits.

Requirements

• Proven experience in hospitality management or front desk supervision within a hotel or resort environment.
• Strong knowledge of hotel management systems such as PEP or comparable property management software (PMS).
• Multilingual or bilingual skills are highly desirable to enhance client communication and guest services.
• Excellent customer service skills with a problem-solving mindset to address guest concerns promptly.
• Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices.
• Exceptional phone communication skills coupled with professional phone etiquette.
• Ability to lead a team effectively while maintaining high standards of hospitality and operational efficiency.
• Previous experience working in resort settings is a plus; certification in hospitality or related fields is advantageous.

Join us in delivering outstanding hospitality experiences by leading our front desk team with enthusiasm and professionalism! This role is fully paid and offers a dynamic environment where your leadership can truly make a difference in our guests’ stay.

Pay: $21.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person