Hotel Front Desk Team Member

Job Responsibilities:

➢ To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

➢ Other duties may be assigned

➢ Provide the highest quality of service to the customer at all times.

➢ Promptly and effectively deal with guest complaints and requests.

➢ Check guests in and out efficiently and in a friendly manner.

➢ Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company policy.

➢ Handle guest mail and messages per established procedures.

➢ Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

➢ Take reservation requests efficiently.

➢ Block rooms and handle special requests.

➢ Monitor room availability.

➢ Keep lobby and desk area clean and presentable.

➢ Have a thorough knowledge of emergency and security procedures.

➢ Offer and properly handle requests for wake up calls.

➢ Work on laundry during down times adhering to standards.

➢ Open and close shift, make cash drops.

➢ Ensure all credit cards, cash, and change fund are balanced throughout each shift.

➢ Inform management of any guest or systems related complaints or problems.

➢ Keep maintenance informed of all maintenance needs.

➢ Pass on guest lost and found inquiries to management or supervisors.

➢ Must wear proper uniform at all times in accordance with the Standards of Appearance.

➢ Be able to move luggage or packages weighing up to 40lbs.

Looking for someone who can have availability from 11am-11pm.

• Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook. We maintain a drug-free workplace.
• Must be available for weekends and Holidays.
• Part time & Full time positions are available ASAP.
• Previous experience is preferred.
• Pick up application at Front Desk.643 Hastings Ave. Holland MI 49423.
• you can call hotel at 616-392-3235 for any questions.

Job Types: Full-time, Part-time, Temporary

Pay: $14.00 - $15.00 per hour

Work Location: In person