Hotel Front Office

About the role

We are seeking a professional and customer-focused Hotel Front Office team member to join us in Kuala Lumpur City Centre. This is a full-time position where you will be the primary point of contact for our guests, delivering exceptional service and hospitality from arrival through departure. This role is vital to creating a positive first impression and ensuring guests have a memorable experience at our establishment. You will work on-site at our Kuala Lumpur City Centre location, playing a key part in the smooth daily operations of our front office team.

Key responsibilities

• Greet and welcome guests with professionalism and warmth, providing check-in and check-out services efficiently and accurately
• Manage guest enquiries and requests, responding promptly and professionally to ensure guest satisfaction
• Operate the front desk computer system and property management system to process reservations, payments and guest records
• Handle telephone enquiries and direct calls appropriately to relevant departments
• Maintain the front desk area to ensure it is clean, organised and welcoming at all times
• Process payments using various methods and reconcile cash and credit transactions
• Coordinate with housekeeping, maintenance and other departments to address guest needs and resolve issues promptly
• Provide information about hotel facilities, local attractions and services available in Kuala Lumpur
• Manage room allocation and assist with special requests where possible
• Maintain confidentiality and uphold data protection standards when handling guest information
• Support the team in achieving occupancy and revenue targets through proactive sales techniques

What we're looking for

• Excellent communication and interpersonal skills with the ability to interact professionally with diverse guests and colleagues

• Strong customer service orientation with a commitment to exceeding guest expectations

• Proficiency in using hotel management systems and computer software, with a willingness to learn new systems

• Ability to work shifts, including evenings, weekends and public holidays as required in the hospitality industry

• Reliable, organised and detail-oriented with the ability to manage multiple tasks simultaneously

• Previous experience in a hotel front office, reception or guest services environment is preferred

• Excellent problem-solving skills and composure when handling challenging situations

• Basic numeracy skills for accurate cash handling and transaction processing

What we offer

We are committed to creating a supportive and rewarding work environment for our team members. We offer competitive remuneration commensurate with experience and industry standards. You will benefit from opportunities for professional development and skills training within the hospitality sector, enabling you to advance your career with us. We foster a collaborative team culture where your contributions are valued and recognised. Additionally, we provide staff benefits including meal allowances and employee discounts on hotel services. We believe in maintaining a healthy work-life balance and encourage open communication with our management team regarding your needs and aspirations.

About us

Our commitment to quality service, professionalism and innovation defines our approach to hospitality. We take pride in our team of dedicated professionals who share our passion for creating memorable stays for our guests. We value integrity, excellence and customer satisfaction in everything we do, and we are proud to be part of Kuala Lumpur's vibrant hospitality sector. Join us and be part of a team that genuinely cares about hospitality excellence.

Apply now

If you are enthusiastic about delivering outstanding guest service and would like to be part of our hotel front office team, we encourage you to submit your application. Please send your CV and a brief cover letter outlining your relevant experience and why you would be an excellent fit for this role. We look forward to hearing from you.