Hotel Front Office Executive

Hotel Front Office Executive:

We are looking for a Hotel Front Office Executive who manages guest arrivals, coordinates daily front desk operations, and serves as the primary communication link between guests and other hotel departments.

Guest Services & Check-In/Check-Out

• Welcoming guests: Greet arrivals warmly, verify identity documents, and complete registration tasks.
• Room assignment: Allocate rooms based on guest preferences, availability, and special requests.
• Billing & payments: Process credit card transactions, post room charges, and settle accounts during checkout.

Reservations & Administration

• Managing bookings: Handle phone, email, and online portal reservations via the hotel's property management system.
• Inquiries: Provide details on room rates, amenities, local dining, and hotel services.
• Record keeping: Maintain accurate logs of guest data, room status updates, and daily activity reports.

Inter-Departmental Coordination

• Housekeeping liaison: Communicate room cleaning status and priority requests with the housekeeping team.
• Resolving complaints: Address guest issues promptly, logging escalations and tracking solutions to ensure satisfaction.
• Shift handovers: Brief incoming staff on pending requests, VIP arrivals, and operational notes.

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Food provided

Work Location: In person