Hotel Front Office Manager

Job Overview

We are seeking an energetic and dedicated Hotel Front Office Manager to lead our front desk team and ensure an exceptional guest experience. In this dynamic role, you will oversee daily operations at the front desk, manage guest relations, and coordinate with various hotel departments to deliver seamless service. Your leadership will be vital in creating a welcoming atmosphere, handling guest inquiries with professionalism, and maintaining high standards of hospitality. If you thrive in a fast-paced environment and have a passion for hospitality management, this is the perfect opportunity to showcase your skills and make a positive impact on our guests’ stay.

Responsibilities

• Supervise front desk operations, including check-in/check-out procedures, reservations, and guest services.
• Lead and motivate the front office team to deliver outstanding customer service consistently.
• Utilize property management systems (PMS) such as OPERA to manage reservations, guest profiles, and billing accurately.
• Handle guest inquiries, complaints, and special requests with professionalism and problem-solving skills.
• Coordinate with housekeeping, maintenance, security, and other departments to ensure smooth hotel operations.
• Conduct night audits to reconcile daily financial transactions and prepare reports for management.
• Train staff on hotel emergency procedures, phone etiquette, and customer service standards to uphold quality standards.

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably with resort experience.
• Strong knowledge of hospitality reservation systems like OPERA or similar property management systems (PMS).
• Excellent customer service skills with the ability to resolve issues efficiently while maintaining guest satisfaction.
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
• Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices.
• Exceptional communication skills via phone and in person; ability to handle high-pressure situations calmly.
• Previous experience working with hotel management software and property management systems (PMS).

Join us in creating memorable experiences for our guests by leading a passionate team dedicated to excellence in hospitality!

Pay: From $16.00 per hour

Work Location: In person