Hotel Front Office Manager

Job Overview

We are seeking an energetic and dedicated Hotel Front Office Manager to lead our front desk operations with enthusiasm and professionalism. In this pivotal role, you will oversee guest check-in and check-out processes, manage reservations, and ensure exceptional customer service at all times. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. The ideal candidate will possess strong hospitality management skills, be multilingual or bilingual, and have extensive experience with property management systems such as PEP. This role offers an exciting opportunity to shape memorable guest experiences while maintaining smooth front desk operations in a dynamic hotel setting.

Duties

• Supervise daily front desk activities, including guest registration, room assignments, and billing procedures using property management systems (PMS) like PEP
• Ensure seamless handling of reservations, cancellations, and modifications through hospitality reservation systems
• Deliver outstanding customer service by addressing guest inquiries, resolving issues promptly, and providing personalized assistance to enhance guest relations
• Manage multi-line phone systems with professional phone etiquette, ensuring clear communication with guests and internal departments
• Oversee night audit procedures to reconcile daily transactions, prepare reports, and ensure financial accuracy
• Enforce hotel emergency procedures to guarantee guest safety and operational continuity during unforeseen events
• Train and mentor front desk staff on hospitality best practices, customer service standards, and hotel policies

Experience

• Proven experience in hospitality management or front office supervision within a hotel or resort environment
• Strong knowledge of property management systems (PMS), especially OPERA or similar platforms
• Multilingual or bilingual abilities to serve diverse guest populations effectively
• Excellent customer service skills with a focus on problem-solving and client communication
• Familiarity with hotel emergency procedures and night audit processes
• Previous experience working with multi-line phone systems and handling guest relations in a fast-paced setting
• Resort experience is a plus, demonstrating adaptability across various hospitality environments

Join us in creating memorable stays for our guests by leading with energy, professionalism, and a passion for hospitality!

Pay: $17.50 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person