Hotel Front Office Manager

Front Office Manager

Renaissance World Golf Village Resort & Convention Center | St. Augustine, Florida

Create a warm welcome. Build a confident team. Make every stay count.

At Renaissance World Golf Village, the Front Office sets the tone for the entire guest experience. We’re looking for a hands-on Front Office Manager who enjoys connecting with people, developing associates, and keeping operations running smoothly.

Our 301-room resort welcomes vacationers, meeting attendees, wedding guests, and golf enthusiasts. With a renovation underway and an exciting next chapter ahead, this is an opportunity to make a visible impact on our team and our guests.

What You’ll Do

• Lead from the desk. Stay actively involved in daily operations, supporting arrivals, departures, room assignments, reservations, billing, and night audit.
• Build and develop your team. Hire, train, coach, and recognize associates while setting clear expectations and following through on performance.
• Own the guest experience. Anticipate needs, resolve concerns promptly, and ensure requests are followed through to completion.
• Empower great hospitality. Help associates understand their options for resolving concerns and give them the confidence to put our “YES IS THE ANSWER” approach into practice.
• Drive results. Monitor guest satisfaction, Marriott Bonvoy enrollments, guest messaging response times, and arrival readiness. Turn results and feedback into practical improvements.
• Connect departments. Work closely with Housekeeping, Engineering, Sales, and Events to coordinate room readiness, group arrivals, VIP needs, and special requests.
• Manage labor thoughtfully. Build schedules around business levels, maintain appropriate coverage, and manage overtime while protecting service standards.
• Maintain accurate operations. Oversee cash handling, billing, shift reports, and night audit follow-up.
• Keep the team informed. Lead effective shift handoffs and share upcoming events, property updates, and service priorities.
• Respond with confidence. Serve as a manager on duty as assigned and lead calmly through operational challenges and emergencies.

What You Bring

• Hotel front office leadership experience, preferably in a full-service hotel or resort.
• A hands-on approach and the ability to remain calm, approachable, and decisive during busy periods.
• Experience coaching associates, addressing performance concerns, and building accountability.
• Strong guest recovery skills, sound judgment, and consistent follow-through.
• Knowledge of front desk operations, reservations, billing, cash handling, and night audit.
• Comfort using hotel systems; Marriott experience and familiarity with FSPMS, MARSHA, and GXP are preferred.
• The ability to use guest feedback and operating reports to improve team performance.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, and provide leadership support when needed.

Why Join Us?

You’ll help shape the guest experience at a destination resort near historic St. Augustine, championship golf, and Florida’s beaches. Working closely with hotel leadership, you’ll have the opportunity to develop your team, improve daily operations, and help guide the property through its next chapter.

If you take pride in welcoming guests, supporting your team, and following through on the details, we’d love to hear from you.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Food provided
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Work Location: In person