Hotel Front Office Supervisor (Evening Shift)

The Fairfield by Marriott New York Brooklyn is seeking a dedicated and service-focused Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. This position primarily works evening shifts and serves as the key point of contact during high-volume guest service periods. Candidates must be available to work weekends and provide overnight coverage when operational needs require.

The ideal candidate is an experienced hospitality professional with strong leadership skills, excellent problem-solving abilities, and a passion for delivering outstanding guest service.

Essential Duties and Responsibilities

* Supervise daily front desk operations during evening shifts.

* Lead, coach, and support front desk associates to ensure service standards are met.

* Assist guests with check-in, check-out, room assignments, and special requests.

* Handle guest concerns and resolve issues promptly and professionally.

* Ensure compliance with hotel policies, procedures, and brand standards.

* Monitor room inventory, occupancy levels, and daily arrivals/departures.

* Complete shift reports, cash handling procedures, and daily audits as required.

* Coordinate with housekeeping, maintenance, sales, and other departments to ensure smooth hotel operations.

* Train new team members and provide ongoing performance coaching.

* Maintain a professional appearance and positive work environment.

* Provide overnight shift coverage when needed due to staffing shortages, vacations, or business demands.

* Perform other duties as assigned by hotel management.

Qualifications

* Minimum 1-2 years of front desk or hotel supervisory experience preferred.

* Strong knowledge of hotel operations and guest service practices.

* Experience with hotel property management systems (PMS) preferred.

* Excellent communication and interpersonal skills.

* Ability to handle multiple tasks in a fast-paced environment.

* Strong leadership, organizational, and problem-solving abilities.

* Proficiency with Microsoft Office and standard computer applications.

* Must be dependable, flexible, and able to work independently.

Schedule Requirements

* Primarily scheduled for evening shifts.

* Weekend availability is required, including Saturdays, Sundays, and holidays.

* Must be available to work overnight shifts as needed to support operational requirements.

* Ability to work a flexible schedule based on hotel occupancy and business needs.

Physical Requirements

* Ability to stand and walk for extended periods.

* Ability to lift up to 25 pounds occasionally.

* Ability to use a computer, telephone, and other office equipment.

Pay: $25.00 - $30.00 per hour

Expected hours: 38.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person