Hotel General Manager

Overview

Join our dynamic hospitality team as a Hotel General Manager, where you will lead the overall operations of a vibrant hotel or resort. This pivotal role combines strategic leadership with hands-on management to ensure exceptional guest experiences, operational excellence, and team success. As the driving force behind daily activities, you will foster a welcoming environment, uphold high standards of service, and oversee financial performance to achieve business goals. Your energetic leadership will inspire staff and create memorable stays for every guest.

Duties

• Oversee all hotel operations, including front desk, guest services, food and beverage, housekeeping, and maintenance departments.
• Lead and motivate a diverse team of hospitality professionals to deliver outstanding customer service and maintain high standards of cleanliness and safety.
• Manage reservations using hospitality reservation systems, ensuring efficient booking processes and optimal occupancy rates.
• Handle guest relations proactively by resolving issues swiftly, managing conflicts effectively, and ensuring guest satisfaction at all touchpoints.
• Monitor financial records, including revenue, expenses, and credit card payment processing, to maintain profitability and budget adherence.
• Implement safety protocols such as first aid procedures and CPR readiness to ensure a secure environment for guests and staff.
• Coordinate with vendors for supplies like cleaning materials and food service items while maintaining compliance with health regulations.
• Conduct regular staff training on POS systems, manual handling, heavy lifting safety, and customer service excellence.
• Maintain compliance with local regulations related to hospitality operations and health & safety standards.

Qualifications

• Proven experience in hotel or resort management with strong leadership skills in team supervision and conflict management.
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with hospitality reservation systems and POS systems.
• Experience in food service operations and customer service roles within the hospitality industry.
• Knowledge of financial record maintenance, credit card payment processing, and hotel front desk procedures.
• Ability to perform manual handling tasks including heavy lifting; experience with cleaning protocols is a plus.
• Certifications such as CPR and first aid are preferred to ensure safety preparedness.
• Strong communication skills with the ability to manage guest relations diplomatically while leading a team confidently.

Join us in creating extraordinary experiences for our guests while leading a passionate team dedicated to excellence!

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person