Hotel General Manager

General Manager – Extended Stay HotelOverview

We are seeking an experienced, energetic, and results-driven Hotel General Manager to lead the operations of our extended-stay hotel. This position is ideal for a hospitality professional with proven experience managing hotels that serve long-term guests, including corporate travelers, construction crews, healthcare professionals, relocation guests, insurance housing, and government travelers.

The successful candidate will be a hands-on leader who understands that extended-stay hospitality is built on exceptional guest relationships, operational excellence, and proactive sales. This individual will be responsible for maximizing occupancy, increasing long-term room revenue, developing local business partnerships, and creating an environment where guests choose to stay month after month.

Key ResponsibilitiesOperations

• Oversee all daily hotel operations including Front Desk, Housekeeping, Maintenance, and Guest Services.
• Maintain exceptional guest satisfaction and consistently high online review scores.
• Ensure compliance with brand standards, safety regulations, and company policies.
• Monitor property appearance, cleanliness, preventative maintenance, and quality assurance.
• Manage labor costs, operating expenses, and departmental budgets.
• Ensure accurate night audit procedures and financial reporting.

Sales & Business Development

• Drive long-term occupancy through proactive local sales efforts.
• Develop relationships with:
• Construction companies
• Hospitals and traveling medical professionals
• Insurance housing providers
• Government agencies
• Local manufacturers
• Universities
• Corporate relocation companies
• Staffing agencies
• Generate monthly leads and maintain an active sales pipeline.
• Conduct outside sales calls and networking within the local market.
• Work with the revenue management team to optimize ADR, occupancy, and RevPAR while maximizing long-term revenue.

Guest Experience

• Build strong relationships with extended-stay guests.
• Resolve guest concerns promptly and professionally.
• Create a welcoming community atmosphere for guests staying 30+ nights.
• Implement guest retention initiatives that encourage repeat business.
• Monitor guest feedback and online reviews, taking immediate corrective action when necessary.

Leadership

• Recruit, train, coach, and mentor hotel staff.
• Foster a culture of accountability, teamwork, and exceptional service.
• Conduct regular employee meetings and performance reviews.
• Develop future leaders within the hotel.

Financial Management

• Prepare and manage annual budgets.
• Analyze financial reports and identify opportunities to improve profitability.
• Control payroll, purchasing, inventory, and operating expenses.
• Achieve revenue and profitability goals established by ownership.

QualificationsRequired

• Minimum 5 years of hotel management experience, including at least 2 years as a General Manager or Assistant General Manager.
• Demonstrated success managing an extended-stay hotel, apartment-style hotel, corporate housing property, or hotel with a significant long-term guest base.
• Strong understanding of long-term guest operations and customer retention.
• Experience generating corporate accounts and local business.
• Proven ability to improve occupancy and revenue.
• Strong leadership, organizational, and communication skills.
• Experience with hotel financial statements, budgeting, payroll, and forecasting.
• Proficiency with hotel Property Management Systems (PMS).

Preferred

• Experience with Choice Hotels, Wyndham, Marriott, Hilton, or IHG brands.
• Sales experience in hospitality.
• Knowledge of revenue management.
• Bilingual or multilingual.
• Experience using hotel CRM and sales management systems.

What Success Looks Like

The successful General Manager will:

• Increase long-term occupancy.
• Develop new corporate and local business accounts.
• Maintain outstanding guest satisfaction scores.
• Build a stable, motivated hotel team.
• Control expenses while improving profitability.
• Treat the hotel as if it were their own business.

This is an excellent opportunity for a hospitality professional who enjoys building relationships, growing business, and creating exceptional guest experiences while leading a successful extended-stay operation.

Pay: From $50,000.00 per year

Work Location: In person