Hotel General Manager

About the role

The Hotel General Manager is responsible for the overall management and daily operations of the hotel. The role focuses on ensuring excellent guest experiences, maintaining high service standards, leading employees, controlling costs, and achieving the hotel's financial and operational goals.

Key responsibilities

• Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Engineering, and Security.
• Ensure guests receive excellent service and have a comfortable and positive stay.
• Lead, motivate, train, and evaluate hotel employees.
• Set performance standards and ensure employees follow hotel policies and procedures.
• Handle guest complaints and resolve operational issues professionally and promptly.
• Monitor room occupancy, reservations, revenue, and overall hotel performance.
• Develop and manage departmental budgets and control operating expenses.
• Work closely with the sales and marketing team to increase bookings and revenue.
• Ensure compliance with health, safety, sanitation, and legal requirements.
• Maintain the cleanliness, appearance, safety, and overall condition of the property.

About you

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field is preferred.
• Several years of experience in hotel or hospitality operations, preferably in a supervisory or managerial position.
• Strong leadership and decision-making skills.
• Excellent communication and customer-service skills.
• Good knowledge of hotel operations and financial management.
• Ability to manage employees and work under pressure.
• Strong organizational and problem-solving skills.
• Professional, approachable, and guest-oriented attitude.
• Knowledge of hotel management systems and common office software is an advantage.