Hotel General Manager

Overview Manages all day-to-day activities of the hotel operation and demonstrates exceptional customer service.

Responsibilities And Requirements

• Oversee the daily operations of the hotel.
• Ensure that all aspects of the hotel operation are meeting customer satisfaction standards, including cleanliness, maintenance, security, staff professionalism, and customer service.
• Responsible for the interviewing, hiring, and complete on-site training for all new employees, along with any disciplinary actions and discharge of hotel employees according to company standards.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policies and procedures.
• Ensure that deposits are made daily, except for the weekends.
• Forward all accounting information to Corporate every week, including night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
• Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions employees may have.
• Oversee guest and employee incidents.
• Must be neat in appearance and wear Business Casual attire.
• Assist with staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.
• Perform other duties as assigned by Management, along with any additional training that may be required.

Qualifications And Education Requirements

• High school diploma or GED preferred.
• 5-7 years' experience in hospitality required.
• Must work well in stressful situations and maintain composure under pressure.
• Detail-oriented with strong written and verbal communication skills required.
• Must be able to listen, understand, clarify, and resolve concerns/issues raised by employees and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Physical Requirements

• Must be able to stand for long periods of time.
• Able to lift, carry, push, and pull up to 35 lbs.