Hotel General Manager

Job Summary
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest service. This role requires a strategic thinker capable of managing staff, optimizing revenue, and ensuring the highest standards of hospitality are maintained across all departments. Multilingual or bilingual abilities are highly desirable to effectively communicate with diverse guests and team members.

Responsibilities

• Lead and supervise all hotel departments including front desk, housekeeping, food and beverage, and guest services to ensure smooth operations.
• Develop and implement operational policies, procedures, and standards to enhance guest satisfaction and operational efficiency.
• Manage hotel revenue through effective pricing strategies, budgeting, and financial planning.
• Oversee human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated team.
• Maintain high levels of customer service by addressing guest concerns promptly and professionally.
• Ensure compliance with safety regulations, health standards, and hotel policies.
• Handle guest relations to foster positive experiences and encourage repeat business.
• Oversee night audit procedures and ensure accurate financial reporting.
• Manage multi-line phone systems with excellent phone etiquette to assist guests efficiently.
• Coordinate with resort or hotel owners on strategic planning and operational improvements.

Requirements

• Proven supervising experience in a hospitality or hotel management setting.
• Extensive knowledge of hotel operations including front desk management, guest services, human resources, budgeting, and revenue management.
• Strong leadership skills with the ability to motivate teams and foster a collaborative work environment.
• Excellent customer service skills with a focus on guest satisfaction.
• Experience with hotel management software and multi-line phone systems.
• Bilingual or multilingual abilities are preferred to effectively communicate with diverse clientele and staff.
• Hospitality management certification or relevant degree is advantageous.
• Demonstrated ability to manage budgets, perform night audits, and handle guest relations professionally. Join our team as a Hotel General Manager where your expertise will directly influence the success of our property while providing memorable experiences for our guests.

Job Type: Full-time

Pay: $48,344.54 - $68,526.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• OPERA: 1 year (Required)
• Hotel management: 1 year (Preferred)

Work Location: In person