Hotel General Manager

ROYAL INN HOTEL — Royal Palm Beach, FL
Now Hiring: General Manager

About Us

The Royal Inn Hotel has a long standing history being built and run by the same family for almost 50 years. That kind of longevity builds real roots, and the Royal Inn stays committed to our guests, employees, and community that have supported us.

The hotel is a unique gem set in the heart of Royal Palm Beach, Florida offering 166 guest rooms and suites featuring lake and pool views. Other amenities include an Olympic size swimming pool, areas to grill, and it is walking distance to many local retail and food establishments. Located just minutes from the iTHINK Financial Amphitheatre, the South Florida Fairgrounds, the Palm Beach International Equestrian Center, the National Polo Center, and the Palm Beach International Airport, the Royal Inn is well positioned to serve and meet the needs of a diverse clientele. Our gracious team is ready to welcome you. You can be part of a passionate group of people that has fun, works hard, and celebrates together. When you join the Royal Inn Hotel team, you also enjoy a competitive compensation, benefits, and PTO program.

This is an opportunity to lead a well-positioned independent hotel with direct access to ownership, meaningful decision-making authority, and a clear opportunity to make a positive impact. The property has strong fundamentals, including a solid average daily rate and a loyal guest base, and we are building the operation to match that potential. We are looking for a dynamic leader who knows how to compete and win in an active market, who operates effectively without leaning on brand support or resources, and who brings both the autonomy and the accountability to shape the results. This opportunity will help lead The Royal Inn Hotel into its next chapter of growth while preserving its legacy.

Overview

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create, implement, and shape the culture of the Royal Inn Hotel on the property level for the associates and guests.

Essential Duties and Responsibilities

• Create and maintain a customer service driven hotel keeping the customer at the forefront and inspiring the associates to do their best.
• Oversee and direct all hotel departments, including front office, housekeeping, maintenance, and guest services ensuring consistent standards and a well-run operation.
• Monitor the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
• Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Participate in community affairs and maintain positive public image for the property.
• Meet with potential and current clients to promote hotel.
• Active role in the Sales and Revenue Management Strategy, positioning the hotel competitively in the market.
• Assist in the creation of the financial objectives of the hotel.
• Comply with all Royal Inn Hotel policies.
• Ensure compliance with local, state and federal policies and mandates.
• Maintain direct and transparent communication with ownership, providing weekly reporting including solutions-oriented recommendations.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum 5 years experience as a Hotel General Manager with experience across independent, boutique, or branded properties is essential.
• A proven record of improving hotel performance, including revenue generation, improved occupancy, ADR, RevPar growth along with guest satisfaction measured by online review presence.
• Working knowledge of OTA distribution, online rate and reputation management.
• Must be a self-starter with the discipline and knowledge to drive results in the operation without big brand resources.
• Knowledge of hotel operations, safety and programs, human resource practices and labor relations, financial literacy creating and managing a budget, forecasting, P&L review and report preparation, repairs, maintenance, and long-range planning.
• Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with associates, guests, owners, and community leaders.

Compensation and Benefits

• Base Salary is $70,000-$80,000 commensurate with experience.
• Performance-based bonus tied to specific, measurable results
• Health care coverage
• Weekly pay
• Paid time off (PTO)
• Direct access to ownership and genuine decision-making authority
• The opportunity to lead a property turnaround and build a lasting track record of results

To Apply

Please submit your resume through Indeed, outlining your experience and highlighting specific positive result achievements.

Different people make a hotel better. We are committed to a workplace that reflects the full diversity of the guests we serve, and we welcome and value people of every background, personality, work style, and life experience. That includes people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. When people can be themselves at work, they do their best work, and everyone benefits.

Royal Inn Hotel is an equal opportunity employer.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• At your most recent hotel, approximately how many employees were you responsible for managing, and how many department heads or managers reported directly to you?
• Please briefly describe one specific change you personally implemented at a hotel that improved profitability, reduced expenses, increased occupancy/revenue, or improved guest satisfaction. What was the result?
• What hotel property-management systems have you personally used, and what functions did you regularly perform in those systems?
• At your most recent hotel, what financial responsibilities did you personally have? Please briefly describe your involvement with budgeting, P&L review, labor costs, revenue management, and expense control.
• This Hotel General Manager position offers a base salary of $70,000-$80,000/year commensurate with experience, plus the opportunity to earn a performance-based bonus tied to specific, measurable results. If offered the Hotel General Manager position, are you willing to accept compensation within this range and structure?
• This position requires a minimum of 5 years of hotel General Manager experience. How many years of experience to you have as a Hotel General Manager?
• How many guest rooms were there at the most recent hotel where you served as General Manager?

Work Location: In person