Hotel General Manager

MARRIOTT / HILTON MANAGERIAL EXPERIENCE PREFERRED. Only Qualifying Candidates will be considered

Overview

Join our dynamic hospitality team as a Hotel General Manager, where you will lead the overall operations of a vibrant hotel property. This pivotal role demands a passionate leader who thrives in a fast-paced environment, ensuring exceptional guest experiences while managing daily hotel functions with efficiency and enthusiasm. As the driving force behind our hotel’s success, you will oversee all departments, foster team development, and uphold the highest standards of hospitality management. Your energetic leadership will inspire staff, delight guests, and optimize operational performance to achieve excellence in every aspect of hotel management.

Responsibilities

• Oversee all facets of daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Lead and supervise hospitality teams to ensure high levels of guest satisfaction and adherence to service standards.
• Manage hospitality operations budgets, including revenue management and cost control strategies to maximize profitability.
• Implement and maintain property management systems (PMS) and hospitality reservation systems to streamline booking processes and improve efficiency.
• Develop and enforce hotel guest service standards to deliver memorable guest experiences consistently.
• Coordinate human resources activities such as staffing, training, performance evaluations, and ensuring compliance with employment laws.
• Handle financial operations including budgeting, forecasting, night audit procedures, and financial reporting to support sustainable growth.
• Foster effective managerial communication across departments to promote teamwork and operational cohesion.
• Maintain guest relations by addressing concerns promptly, ensuring exceptional customer service at all touchpoints.
• Supervise the front desk operations, multi-line phone systems, phone etiquette, and night audit procedures to ensure smooth check-in/check-out processes.
• Monitor hotel property conditions and oversee maintenance activities for safety and aesthetic standards.
• Promote a positive work environment that encourages leadership development and team engagement through ongoing training initiatives.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment.
• Strong knowledge of hospitality management principles, revenue management techniques, and financial operations within the hotel industry.
• Familiarity with property management systems (PMS), hospitality reservation systems, and property management software tools.
• Excellent leadership skills with the ability to manage hospitality teams effectively across multiple departments.
• Exceptional communication skills in managerial communication, customer service excellence, and human resources practices.
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
• Demonstrated ability to oversee daily hotel operations while maintaining high standards of guest services and property upkeep.
• Experience managing hospitality operations budgets including budgeting, forecasting, and financial analysis.
• Knowledge of hotel guest service standards, guest relations strategies, front desk procedures, multi-line phone systems, and night audit processes.

This role offers an exciting opportunity for energetic leaders passionate about delivering outstanding hospitality experiences while managing comprehensive hotel operations with enthusiasm and professionalism!

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Health insurance

People with a criminal record are encouraged to apply

Work Location: In person