Hotel General Manager

GSNP Hotels is seeking an engaging, friendly and detail oriented Hotel General Manager (GM) for it's IHG and Hilton brand properties.

A General Manager (GM) is responsible for the overall operational excellence, financial profitability, and brand compliance of the property. Full-service brand (often featuring on-site restaurants, bars, and meeting spaces), the GM role demands a balance of robust food and beverage (F&B) oversight, community sales engagement, and traditional rooms management.

Primary Responsibilities

• Daily Operations & Quality Assurance: Oversee all departments, including the front desk, housekeeping, maintenance, and the brand's on-site dining options. Ensure the property consistently adheres to franchise brand standards and passes regular quality assurance (QA) inspections.
• Financial Performance (P&L): Manage the hotel budget, control labor and operational costs, and maximize Gross Operating Profit (GOP) margins.
• Revenue Management & Sales: Collaborate with regional revenue managers and digital platforms to optimize average daily rates (ADR) and revenue per available room (RevPAR). Actively participate in local sales initiatives to capture corporate and group business travel.
• Guest Satisfaction: Monitor guest feedback channels. Implement action plans to resolve guest complaints and elevate overall service scores.
• Team Leadership & Culture: Recruit, train, and mentor department heads and line-level staff. Foster a positive, compliant, and safe working environment that minimizes turnover.
• Asset & Owner Relations: Serve as the primary liaison between the hotel staff, third-party management companies, and the property owners regarding financial performance and capital improvements.

Job Requirements & Qualifications

• Experience: 3 to 5+ years of progressive hospitality management experience, ideally as a Hotel General Manager, Assistant GM, or senior Operations Director. Prior management experience within the franchise brand ecosystem is heavily preferred by recruiters.
• Education: An Associate or Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred (or equivalent field experience).
• Technical Skills: Proficiency with Property Management Systems (PMS) alongside core corporate software (e.g., advanced Excel, revenue forecasting tools).
• Core Competencies: Exceptional communication skills, a "lead from the front" hands-on leadership style, strong problem-solving abilities, and the flexibility to work evenings, weekends, and holidays as operational demands dictate

Pay: Up to $50,000.00 per year

Application Question(s):

• Are you willing to commute to GSNP hotels job locations in Tampa or St. Petersburg area?

Experience:

• Hotel management: 3 years (Required)

Work Location: In person