Hotel General Manager

Job Summary

We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest services, manage daily hotel functions, and ensure the property operates smoothly, efficiently, and profitably. Your leadership will foster a welcoming environment for guests and staff alike, while maintaining the highest standards of hospitality management. This position offers an exciting opportunity to shape the guest experience, optimize revenue, and lead a dedicated team toward shared success.

Responsibilities

• Oversee daily hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance to ensure seamless service delivery.
• Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth.
• Manage hospitality operations budgets by controlling expenses, analyzing financial reports, and implementing cost-effective strategies to maximize profitability.
• Implement and uphold hotel management standards, including guest relations protocols, property management system (PMS) procedures, and customer service excellence.
• Coordinate revenue management strategies to optimize occupancy rates and revenue streams through dynamic pricing and promotional initiatives.
• Ensure compliance with safety regulations, hotel policies, and industry standards; oversee night audit procedures and multi-line phone systems to maintain operational integrity.
• Develop human resources initiatives such as staff recruitment, training programs, performance evaluations, and managing hospitality teams’ human resources needs.
• Maintain high levels of guest satisfaction by addressing guest concerns promptly and ensuring adherence to hotel guest service standards.
• Utilize property management systems (PMS) for reservations, billing, reporting, and overall operational efficiency.
• Collaborate with other departments to enhance guest experiences through innovative service offerings and operational improvements.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment.
• Strong knowledge of hospitality management principles including revenue management, budgeting, financial operations, and guest services.
• Familiarity with property management systems (PMS), hospitality reservation systems, night audit procedures, and multi-line phone systems.
• Excellent managerial communication skills with the ability to lead diverse teams effectively across multiple departments.
• Multilingual or bilingual abilities are highly desirable to serve a diverse clientele better.
• Demonstrated ability to oversee daily hotel operations while managing hospitality teams with professionalism and enthusiasm.
• Exceptional customer service skills coupled with a thorough understanding of hotel guest service standards.
• Ability to manage hospitality operations budgets efficiently while maintaining high-quality standards.
• Strong leadership qualities with experience in human resources functions such as staffing, training, and performance management.

Join us in creating memorable experiences for our guests while leading a passionate team committed to excellence! This role is ideal for motivated professionals eager to make a significant impact within the vibrant world of hospitality management.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount

Work Location: In person