Hotel General Manager

About the Role

Comfort Inn & Suites Bowmanville is seeking an experienced, motivated, and hands-on General Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hotel management, excellent leadership and customer service skills, and the ability to lead a team while ensuring smooth operations and a positive guest experience.

We are looking for a professional who understands the hospitality industry, can manage day-to-day challenges effectively, and is committed to maintaining high standards of service, cleanliness, and operational efficiency. Previous experience in hotel management or a similar leadership role is strongly preferred.

Key Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring efficient and professional service across all departments.
• Lead, supervise, train, and motivate hotel staff to maintain high standards of performance and guest satisfaction.
• Ensure excellent customer service and handle guest concerns, complaints, and special requests professionally.
• Manage front desk operations, housekeeping, maintenance coordination, and other hotel functions.
• Monitor room occupancy, reservations, room rates, and revenue performance to help maximize profitability.
• Manage staffing schedules, payroll oversight, labour costs, and operational expenses.
• Ensure guest rooms, common areas, and hotel facilities meet cleanliness, safety, and brand standards.
• Monitor inventory, order supplies, and maintain effective relationships with vendors and service providers.
• Oversee hiring, onboarding, staff training, performance management, and employee scheduling.
• Maintain accurate operational records, reports, and administrative documentation.
• Ensure compliance with applicable health and safety regulations, employment standards, and hotel policies.
• Work toward achieving operational goals, improving guest satisfaction, and increasing overall hotel performance.
• Communicate effectively with ownership, staff, guests, and relevant brand representatives.

Qualifications and Experience

• Previous experience as a Hotel General Manager, Assistant General Manager, Hotel Manager, or in a similar hotel leadership position is strongly preferred.
• Demonstrated knowledge of hotel operations, front desk procedures, housekeeping, and guest relations.
• Strong leadership, organizational, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Strong customer service skills and a professional approach to handling guest concerns.
• Basic understanding of hotel budgeting, revenue management, labour costs, and financial reporting.
• Familiarity with hotel property management systems (PMS), reservation platforms, and Microsoft Office.
• Ability to work a flexible schedule when required, including occasional evenings, weekends, and holidays.
• A hands-on management approach with a strong focus on accountability, teamwork, and results.

What We Offer

• A full-time, permanent management opportunity.
• The opportunity to lead hotel operations and contribute directly to business performance.
• A professional and team-oriented work environment.
• Competitive compensation based on experience and qualifications.
• The opportunity to bring forward ideas and improve hotel operations.

Ideal Candidate

The ideal candidate is an experienced hospitality professional who can take ownership of hotel operations, lead a team effectively, maintain high service standards, and manage the business with a focus on guest satisfaction, operational efficiency, and profitability.

Candidates with previous General Manager or Assistant General Manager experience in a hotel environment will be given strong consideration.

Pay: $50,000.00-$60,000.00 per year

Work Location: In person