Hotel General Manager

Hotel General Manager

Best Western Pony Soldier – Portland
Drive Sales. Lead the Team. Grow the Business.

Lead the Team. Grow the Business. Deliver Exceptional Hospitality.

MBE Hospitality Management is seeking an experienced and motivated Hotel General Manager to lead operations at the Best Western Pony Soldier Inn in Portland. This is an exciting opportunity for a hospitality leader who combines operational excellence with a strong business and sales mindset.

We are looking for a hands-on leader who thrives on building high-performing teams, creating outstanding guest experiences, and driving revenue growth through strong community and business relationships.

As General Manager, you will have the opportunity to make a direct impact on the hotel’s success while working with an established and respected brand.

Why Join MBE

At MBE we aren’t just managing, promoting and selling, but rather we are sharing a lifestyle! We value collaboration, operational excellence and long-term growth for our hotels and for the people who lead them. Join a company that appreciates strong operators and teams, and believes success comes from building a positive culture with strong business results.

• Opportunity to lead and grow an established hotel in the Portland market
• Ability to make an impact and help shape the hotel’s success
• Supportive focused on growth and performance
• Work/Life balance
• Competitive salary plus potential bonus/incentive opportunities
• Career growth opportunities within hospitality management
• Benefits
• Health/Dental Insurance
• 401(k) benefits
• Bonus structure
• Employee hotel discounts
• Cell phone stipend

What You’ll Do

As the General Manager, you will oversee all aspects of hotel operations while leading strategic efforts to grow revenue, improve guest satisfaction, and strengthen market presence.

Sales & Revenue Growth

• Build relationships with local businesses, contractors, travel partners, and community organizations
• Develop and grow corporate, government, group, and negotiated accounts
• Partner with ownership on marketing and business development initiatives
• Monitor market trends, competitor activity, and pricing strategies
• Drive occupancy through effective sales and revenue management strategies

Financial Performance

• Manage hotel budgeting, forecasting, labor, and expense controls
• Analyze financial performance and identify opportunities for operational improvement and revenue growth
• Maintain strong P&L accountability and operational efficiency

Leadership & Operations

• Lead day-to-day hotel operations
• Recruit, coach, and develop a positive, service-driven team culture
• Ensure exceptional guest experiences and consistently high service standards
• Maintain Best Western brand standards and operational excellence
• Resolve guest concerns professionally and proactively

What We’re Looking For

• Minimum 5 years of hotel leadership experience, including General Manager or senior hotel management experience.
• Experience with Best Western systems and brand standards is a plus, but not required
• Proven success in hotel sales, revenue growth, and operations management
• Strong understanding of revenue management, market segmentation, and pricing strategy
• Financially minded with experience managing budgets and hotel performance metrics
• Hands-on leadership style with the ability to motivate and hold teams accountable with excellent communication, problem-solving, and relationship-building skills

If you are a sales‑minded hospitality leader who loves building business, leading teams, and delivering standout guest experiences, Best Western Pony Soldier – Portland wants to hear from you.

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What has been your proven success in hotel sales and revenue growth?
• How do you manage revenue and pricing?
• What would you say is the type of culture you are bringing to MBE?
• Why are you looking to make a move from your current employment at this time?

Experience:

• Hotel GM: 5 years (Required)

Work Location: In person