Hotel General Manager

Job Summary

We are seeking an experienced, motivated, and hands-on General Manager to oversee daily hotel operations, maintain high guest satisfaction, develop a strong team, and ensure the property's financial and operational success.

The ideal candidate is a proactive hospitality professional with strong leadership skills, attention to detail, and the ability to independently manage hotel operations while maintaining brand and ownership standards.

Experience in extended-stay hospitality, corporate accounts, and hotel revenue management is highly desirable.

Key Responsibilities

Daily Hotel Operations

• Oversee front desk, housekeeping, maintenance, and other hotel operations.
• Ensure compliance with Choice Hotels brand standards and company policies.
• Conduct regular property inspections to maintain cleanliness, safety, and overall appearance.
• Resolve operational issues promptly and effectively.
• Ensure proper inventory management, purchasing, and supply controls.

Staff Management & Leadership

• Recruit, hire, train, schedule, and supervise hotel employees.
• Establish clear expectations and hold employees accountable for performance.
• Monitor staffing levels and labor costs based on occupancy.
• Conduct employee performance reviews and address disciplinary matters.
• Maintain a professional and productive work environment.

Financial & Revenue Management

• Monitor daily occupancy, ADR, RevPAR, and hotel revenue.
• Control operating expenses, payroll, and departmental budgets.
• Review accounts receivable, direct billing, and guest balances.
• Ensure accurate billing and timely collection of outstanding payments.
• Identify opportunities to improve hotel profitability.
• Provide regular operational and financial updates to ownership.

Guest Satisfaction & Extended-Stay Operations

• Deliver consistent customer service for both short-term and extended-stay guests.
• Address guest concerns promptly and professionally.
• Maintain high housekeeping standards, especially for long-term occupied rooms.
• Monitor guest feedback, online reviews, and brand quality scores.
• Develop strategies to encourage repeat stays and guest retention.

Sales & Corporate Relationships

• Build and maintain relationships with local businesses and corporate accounts.
• Support room sales to oilfield, construction, and other business travelers.
• Assist in negotiating and maintaining extended-stay corporate rates within approved guidelines.
• Identify opportunities to increase occupancy and repeat business.
• Coordinate with ownership on local sales and revenue strategies.

Required Qualifications

• Minimum 2 years of hotel management experience preferred.
• Prior supervisory experience in hotel operations required.
• Strong understanding of front desk, housekeeping, and hotel operations.
• Familiarity with hotel property management systems.
• Knowledge of revenue management, accounts receivable, and expense control.
• Strong communication, leadership, and organizational skills.
• Ability to work a flexible schedule based on hotel needs.

Preferred Qualifications

• Previous General Manager or Assistant General Manager experience.
• Experience with Choice Hotels properties.
• Experience operating an extended-stay or select-service hotel.
• Familiarity with corporate direct billing and negotiated business accounts.

Performance Expectations

The General Manager will be responsible for maintaining property standards, managing staff effectively, controlling operating expenses, supporting revenue growth, and ensuring a positive guest experience.

Performance will be evaluated based on operational efficiency, guest satisfaction, financial results, employee performance, and brand compliance.

Compensation

Competitive salary based on qualifications and experience. Performance-based bonus opportunities may be available.

Work Location: In person