Hotel General Manager (Full Service)

JOB SUMMARY

The General Manager serves as the property's ambassador and operational leader, responsible for all aspects of hotel performance including financial results, service quality, compliance, and team development. This role requires hands-on leadership to maximize revenue, control expenses, and maintain brand standards while serving as the primary liaison with guests, ownership, corporate representatives, and vendors.

QUALIFICATIONS

• Minimum 2 years hotel management experience (Hilton, Marriott, or upscale boutique preferred)
• Proficient in Windows, Microsoft Office, and GSuite
• Valid driver's license
• Strong communication, problem-solving, and decision-making skills
• Ability to work effectively under pressure and manage complex financial data
• Professional demeanor with excellent interpersonal skills

KEY RESPONSIBILITIES

Operations & Quality

• Oversee daily operations across all departments with regular property inspections
• Ensure compliance with state, federal, and local regulations plus brand standards
• Maintain required certifications (Food Handlers, ServSafe, RBS, CPR/First Aid)
• Implement preventive maintenance and cleanliness standards

Financial Management

• Lead budget development and monthly financial forecasting
• Control expenses while maximizing revenue and productivity
• Conduct monthly financial reviews with department managers
• Ensure timely processing of invoices and corporate reporting

Leadership & Development

• Direct and develop management team through coaching and training programs
• Conduct performance appraisals, hiring, and disciplinary actions per company standards
• Lead weekly staff meetings and training sessions
• Foster a positive, guest-focused team environment

Sales & Guest Relations

• Actively participate in sales efforts with top accounts and prospective clients
• Maintain visible presence in public areas during peak times
• Host client meetings, tours, and property events
• Monitor and support sales planning with Sales Department

Equal Opportunity Employer

We are Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, medical condition, or any other characteristic protected by federal, state, or local law.

In accordance with the California Fair Employment and Housing Act (FEHA), we are committed to providing a workplace free from harassment and discrimination in all employment-related decisions, including recruiting, hiring, promotion, compensation, training, and termination.

Reasonable accommodations are available for qualified individuals with disabilities and for sincerely held religious beliefs. Applicants requiring accommodation to participate in the hiring process should contact the property's Human Resources department.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Application Question(s):

• Do you have moderate or above experience with Lightspeed and MICROS?

Experience:

• Hotel General Manager: 2 years (Required)

Work Location: In person