Hotel Guest Service Agent

About us

LOOKING TO ADD A CANDIDATE WILL OPEN AVAILABILITY TO WORK 3PM-11PM AND SOME 7AM-11PM SHIFTS. THIS POSITION WILL BE A MIXTURE OF SHIFTS!!

Holiday Inn Express & Candlewood Suites Bessemer-Birmingham SW is the very first dual-branded hotel of it's kind on the world! We belive in genuine hospitality, and our goal is to provide an environment that empowers our team to live and breathe service every day – to our guest, their coworkers, and our community. Our “Service First” approach to hospitality means we keep a steady focus on our guests’ needs and successes. We’re not happy until you are! Fueling this approach is our motivation to be the best we can be as individuals and as a company. Guiding us in our daily work are core values that define who we are and what our guests can expect from us. They inspire us to provide a continuous flow of positive experiences for our employees and our guests.

Our work environment includes:

• Growth opportunites
• Guest interactions
• Team building

Job Overview

We are seeking a Guest Service Agent to join our team in providing exceptional hospitality services. The ideal candidate will have a passion for delivering outstanding hotel customer service.

Duties

• Greet and welcome guests upon arrival

• Assist guests with check-in and check-out processes

• Handle guest inquiries and provide information about hotel services and amenities

• Manage reservations and room assignments

• Address guest concerns and resolve issues promptly and professionally

• Coordinate with other hotel staff to ensure guest satisfaction

• Utilize phone systems to handle incoming calls and messages

Skills

• Prior experience in the hospitality industry preferred

• Strong customer service skills with a focus on guest relations

• Excellent communication skills, both verbal and written

• Ability to work in a fast-paced environment while maintaining a positive attitude

• Bilingual proficiency is a plus

• Familiarity with hotel management software is advantageous

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Bessemer, AL 35022 (Required)

Ability to Relocate:

• Bessemer, AL 35022: Relocate before starting work (Required)

Work Location: In person