Hotel Guest Services/Front Desk Agent

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. The Front Desk Agent will handle various responsibilities related to guest check-in and check-out, reservations, and overall guest satisfaction.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently.
• Handle reservations and provide information about hotel services and amenities.
• Address guest inquiries, concerns, and requests promptly and professionally.
• Maintain accurate records of guest accounts and transactions.
• Assist with night audit duties as required.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide recommendations for local attractions, dining options, and activities.
• Uphold high standards of phone etiquette when handling calls from guests or potential customers.
• Ensure the front desk area is clean, organized, and welcoming at all times.

Experience

• Previous experience in the hospitality/customer service industry required. Current or prior hotel experience strongly preferred.
• Familiarity with front desk operations in a hotel or resort setting is a plus.
• Multilingual abilities are highly desirable to cater to diverse guests.
• Strong skills in guest relations with an emphasis on creating positive experiences.
• Knowledge of night audit procedures is advantageous but not mandatory.
• Excellent communication skills with a focus on phone etiquette and interpersonal interactions.
• Choice Advantage Experience

Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while working in a dynamic environment!

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person