Hotel Housekeeping Head

Duties and Responsibilities

• Oversees the overall housekeeping operations of the hotel, ensuring all guest rooms, public areas, back-of-house areas, and facilities are clean, orderly, and well-maintained.
• Leads, supervises, and trains housekeeping staff, including Room Attendants, Public Area Attendants, Housemen, and other assigned personnel.
• Prepares daily work assignments, schedules, and manpower deployment based on hotel occupancy and operational requirements.
• Conducts regular inspections of guest rooms and public areas to ensure compliance with hotel cleanliness, sanitation, safety, and quality standards.
• Ensures guest rooms are properly cleaned, inspected, and released on time for check-in.
• Monitors room status and coordinates closely with the Front Office regarding room availability, discrepancies, priority rooms, early check-ins, and special guest requests.
• Ensures proper handling, storage, issuance, and inventory of linens, towels, guest supplies, amenities, uniforms, and housekeeping equipment.
• Monitors housekeeping supplies and coordinates with Purchasing and other departments to maintain adequate inventory while controlling costs.
• Implements proper procedures for lost and found items and ensures all items are properly recorded, secured, and turned over according to hotel policy.
• Handles and resolves housekeeping-related guest complaints and concerns professionally and promptly.
• Coordinates with Engineering/Maintenance regarding room defects, repairs, preventive maintenance, and other facility concerns.
• Ensures proper implementation of housekeeping sanitation, hygiene, safety, and pest-control procedures.
• Conducts regular inventory and monitors proper use of housekeeping materials and equipment to minimize wastage and unnecessary expenses.
• Prepares and submits housekeeping reports, including room inspection reports, inventory reports, maintenance concerns, lost and found reports, and other operational reports as required.
• Monitors employee attendance, punctuality, grooming, uniform compliance, work performance, and adherence to hotel policies and procedures.
• Conducts coaching, training, and performance evaluations of housekeeping personnel and recommends appropriate corrective or disciplinary action when necessary.
• Ensures that all housekeeping employees follow proper workplace safety practices and hotel standards.
• Assists in developing and implementing housekeeping policies, procedures, checklists, and quality standards.
• Maintains a high level of cleanliness and presentation throughout the property to support guest satisfaction and positive hotel reviews.
• Works closely with other departments to ensure smooth daily hotel operations and excellent guest service.
• Performs other duties and responsibilities that may be assigned by Management from time to time.