Hotel Housekeeping Manager

Do you want to be part of a growing company with the ability to make a difference? Consider joining the DelMonte Hotel Group, a reputable, family owned business headquartered in Rochester, NY. As an industry leader, DelMonte Hotel Group develops, owns and operates award-winning properties across multiple states including New York, Ohio, Rhode Island, Pennsylvania, and Tennessee. We are currently seeking experienced and driven candidates just like you to serve as a Housekeeping Manager.

Job Responsibilities

We are looking for a Housekeeping Manager to join our hotel operations team. The Housekeeping Manager is responsible for overseeing hotel housekeeping, laundry, and food and beverage functions while ensuring safe, efficient operations and excellent guest service.

This role is responsible for assigning housekeeping associates their daily work, inspecting rooms, halls, lobbies, laundry areas, and public spaces for cleanliness, and ensuring corrections are made to meet prescribed standards. The Housekeeping Manager also inspects rooms and equipment to determine repair or replacement needs and partners with management to address deficiencies.

Additional responsibilities include ensuring the efficient and safe operation of housekeeping, laundry, food and beverage, and meeting room areas; coordinating meeting room set up and tear down; maintaining effective communication through logs, daily standup meetings, and monthly department meetings; investigating guest complaints; and taking corrective action to improve service.

The Housekeeping Manager maintains department standards and compliance by ensuring Safety Data Sheets are current, food quality and sanitation standards are followed, Lost and Found is properly managed, and administrative tasks are completed, including supply inventory, department budgeting, payroll processing, room occupancy forecasting, service trend monitoring, accounting, and purchasing functions. This position also directly supervises associates, including interviewing, hiring, training, planning work, appraising performance, recognizing performance, addressing concerns, and resolving problems.

Qualifications

Successful candidates will have one to three years of related experience and/or training; an Associate degree or equivalent from a two-year college or technical school; or an equivalent combination of education and experience. Basic computer knowledge, including Outlook, Microsoft Excel, and Microsoft Word, is preferred.

The ideal candidate will be organized, detail-oriented, service-focused, and able to lead a team in a fast-paced hotel environment while demonstrating sound judgment, strong communication, professionalism, and a commitment to safety, cleanliness, and guest satisfaction.

Benefits

As a Housekeeping Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you each and every day. It is the kind of company where many of our associates come for a job but stay for a career - the kind of place where your strengths will be appreciated and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with an excellent compensation package.

• Compensation: $20.00 - $28.00 based on experience plus bonus potential
• Comprehensive benefits package including health, dental, vision, life insurance, and 401k
• Paid Time Off
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

If you are a hands-on hospitality leader who is passionate about cleanliness, guest service, and developing strong teams, consider applying today.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.