Hotel Laundry Assistant

Purpose

The Laundry Staff member supports the day-to-day laundry operation by ensuring all linens, towels, uniforms, and textiles are cleaned, finished, and handled to five-star luxury standards. The role is operational and hands-on, contributing to the smooth running of laundry services for Rooms, Spa, F&B, and Estate departments.

The postholder plays an essential role in maintaining high standards of cleanliness, hygiene, presentation, and efficiency, helping to ensure seamless service delivery across the estate.

Key Responsibilities

Laundry Operations

• Sort, wash, dry, press, fold, and finish linen, towels, uniforms, and other textiles in accordance with departmental procedures.
• Handle all laundry items with care, following correct processes for different fabrics, colours, and service areas.
• Assist with the timely distribution of clean linen and uniforms to Housekeeping, Spa, F&B, and other departments.
• Identify and report damaged, stained, or worn items to the Laundry Supervisor.
• Ensure laundry items are correctly labelled, stacked, and stored in designated areas.

Quality & Presentation Standards

• Maintain high standards of cleanliness and presentation in all finished laundry items.
• Follow established five-star quality standards and SOPs at all times.
• Support spot checks and quality inspections carried out by supervisors or managers.

Health, Safety & Hygiene

• Operate laundry machinery safely and in line with training and instructions.
• Follow COSHH guidelines when handling cleaning chemicals and detergents.
• Maintain a clean, organised, and hygienic working environment at all times.
• Comply fully with all health & safety, fire safety, and manual handling procedures.

Teamwork & Operational Support

• Work cooperatively with the Laundry Supervisor and wider laundry team to meet daily operational demands.
• Support peak business periods, events, weddings, and high-occupancy days as required.
• Assist with special requests such as guest laundry or delicate garment care when trained to do so.
• Be flexible and responsive to changing priorities within the laundry operation.

General Responsibilities

• Adhere to all hotel policies and procedures, including those relating to health & safety, fire safety, emergency evacuation, first aid, and security.
• Maintain professional standards of appearance, timekeeping, and conduct in line with Stoke Park expectations.
• Follow all guidance outlined in the Employee Handbook and departmental communications.
• Undertake any other reasonable duties as requested by the Laundry Supervisor or Laundry Manager in support of the operation.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 40 Hours – As per rota May include weekend and bank holidays

Job Types: Full-time, Permanent, Fixed term contract

Contract length: 24 months

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay
• On-site gym

Ability to commute/relocate:

• Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

• midscale to upscale hotels: 5 years (required)

Work Location: In person

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Ability to commute/relocate:

• Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

• midscale to upscale hotels: 5 years (required)

Work Location: In person