Hotel Maintenance

JOB REQUIREMENT SUMMARY:

 Oversee the property grounds, public areas, and hotel guest rooms.

 Responsible for the preventative maintenance of the hotel guest rooms, public space and all

related equipment.

 Perform other duties as needed and requested by management

QUALIFICATION STANDARDS:

Education & Experience:

 High School diploma equivalent required.

 Three years of commercial maintenance experience required.

 In-depth knowledge of HVAC, plumbing, electrical, and general maintenance required.

General Requirements:

 Effectively communicate both verbally and written, with all levels of employees and guests in an

attentive, friendly, courteous, and service oriented manner.

 Must be able to multitask and prioritize departmental functions to meet deadlines.

 Approach all encounters with guests and employees in an attentive, friendly, courteous, and

service-oriented manner.

 Attend all hotel required meetings and trainings.

 Maintain regular attendance in compliance with Soch Standards, as required by scheduling.

 Maintain high standards of personal appearance and grooming, which includes wearing the

proper uniform and nametag.

 Comply with Soch Standards and regulations to encourage safe and efficient hotel operations.

 Maximize efforts towards productivity, identify problem areas and assist in implementing

solutions.

 Must be able to understand and apply complex information, data, etc. from various sources to

meet appropriate objectives.

 Must be able to cross-train in other hotel related areas.

 Must be able to maintain confidentiality of information.

 Must be able to show initiative, including anticipating guest or operational needs.

 Perform other duties as requested by management.

 Willing to work on weekends and holidays as required.

 Always maintain a warm and friendly demeanor.

Physical requirements:

 Ability to stand during entire shift.

 Heavy work - Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds

of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise

move objects

 Long hours and flexibility occasionally required.

RESPONSIBILITIES & FUNCTIONS:

Primary Functions:

Maintenance Operations:

• Perform preventative maintenance, repairs, or makes recommendation for repairs, of all

mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and

furniture, fixtures, and equipment.

• Maintain a clean and organized environment in the maintenance room.

Profit:

• Effectively support the control and management of all maintenance operational expenses

including labor, overtime, supplies etc., and seek and suggest cost saving strategies.

Quality:

• Guest Service: Work closely with Front office staff and housekeeping department to ensure that

the hotel meets/exceeds Soch’s and brand standards for guest satisfaction.

• Guest Requests: Satisfy all guest requests/work orders in accordance with the Soch training and

standards.

• Communication: Politely greet and acknowledge all guests and hotel associates as encountered.

Safety & Security

• Perform maintenance functions in a safe manner and without jeopardizing personal, associate

or guest health, safety, or security.

• Use the Lockout/Tagout system before performing maintenance work.
• Emergency: In case of an emergency, strictly follow the Soch safety and security training and

protocol.

Leadership

• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions,

communicate effectively, promote collaboration, nurture a positive, professional work

environment, and adhere to Soch’s Standard Operating Procedures