Hotel Maintenance Engineer

Maintenance Engineer - ENGINRRM

Department: Engineering

Reports To: Director of Engineering

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Maintenance Engineer you will play a crucial role in ensuring the smooth operation and upkeep of our hotel facilities. Your primary responsibility is to perform a variety of maintenance tasks, including preventative maintenance, repairs, and troubleshooting, to maintain a safe, comfortable, and aesthetically pleasing environment for our guests and staff.

Key Responsibilities:

• Preventative Maintenance:

• Conduct regular inspections of all hotel facilities, including guest rooms, public areas, and back-of-house areas.

• Perform routine maintenance tasks such as plumbing repairs, electrical work, carpentry, painting, and HVAC system maintenance.

• Implement a preventative maintenance schedule to minimize breakdowns and equipment failures.

• Repair and Troubleshooting:

• Respond promptly to maintenance requests from guests and staff.

• Diagnose and repair equipment malfunctions, including HVAC systems, plumbing fixtures, electrical components, and other mechanical systems.

• Troubleshoot issues with building systems and identify potential problems before they escalate.

• Safety and Compliance:

• Adhere to all safety regulations and guidelines, including OSHA standards.

• Conduct regular safety inspections and address any hazards promptly.

• Maintain accurate records of maintenance activities and repairs.

• Guest Satisfaction:

• Interact with guests in a professional and courteous manner.

• Resolve guest complaints and concerns related to maintenance issues in a timely and effective manner.

• Contribute to a positive guest experience by ensuring a well-maintained and comfortable environment.

Qualifications and Skills:

• High school diploma or equivalent.

• Relevant trade certifications or licenses (e.g., HVAC, plumbing, electrical) preferred.

• Minimum of 2 years of experience in hotel maintenance or related field.

• Driver License required

• Strong mechanical and technical skills.

• Ability to work independently and as part of a team.

• Excellent problem-solving and troubleshooting abilities.

• Strong attention to detail.

• Ability to work flexible hours, including weekends and holidays.

Perks & Benefits:

• Medical, Dental, Vision

• Hotel Discounts

• Paid Time Off

• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

Requirements:

Specific Job Knowledge - Skills:

• High School Diploma or equivalent required
• Must understand basic mechanical and electrical principals
• Three years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Requires manual ability to use, carry, and operate all necessary equipment