Hotel Manager

The Hotel Manager is responsible for the overall day-to-day operation of the hotel, ensuring exceptional guest experience, high service standards, strong financial performance, and full compliance with company and legal requirements. This role leads all departments to deliver efficient, profitable, and guest-focused hotel operations. Responsibilities

Ensure smooth daily hotel operations across Front Office, Housekeeping, F&B, Engineering, and Security

Maintain high guest satisfaction and service standards

Handle VIP guests, complaints, and special requests

Lead, train, and supervise all department heads and staff

Enforce company policies, discipline, and workplace standards

Financial & Commercial Control

Control departmental budgets and operating costs

Maximize occupancy, revenue, and profitability

Review daily revenue, expenses, and payroll

Support sales, marketing, and pricing strategies

Ensure compliance with hotel brand standards and local laws

Ensure licenses, audits, and inspections are up to date

Manage risk, security, and emergency procedures

Work with sales and marketing to grow bookings

Monitor online reviews and guest feedback

Reporting & Coordination

Report hotel performance to the General Manager / Area GM

Coordinate with head office and support departments

Desired Candidate Profile

Education: Bachelor s degree in Hospitality Management, Experience: 3 5 years Bachelor s degree in Hospitality Management, Business Administration, or related field Minimum 7 10 years in hotel operations At least 3 5 years in a hotel management or senior department head role Strong leadership and people management Excellent customer service and communication Financial and operational understanding Problem-solving and decision-making skills Ability to work under pressure and manage multiple departments