Hotel Manager

About the role

The Hotel Manager is responsible for the day-to-day leadership and operational performance of the hotel, ensuring that all departments consistently deliver a high-quality guest experience while achieving the hotel's financial, commercial, quality, and people objectives. Working closely with the General Manager and Executive Committee, the Hotel Manager provides hands-on leadership across Rooms, Food & Beverage, Guest Experience, Engineering, Housekeeping, and other operational functions. The role is expected to act as a visible leader within the hotel, driving service excellence, operational discipline, colleague engagement, and compliance with Radisson Hotel Group standards and brand requirements.

Key responsibilities

• Lead and coordinate the hotel's day-to-day operational activities and ensure all departments operate efficiently and collaboratively
• Maintain consistent standards across Front Office, Housekeeping, F&B, Engineering, Security, and other operational areas
• Champion a strong guest-centric culture throughout the hotel, monitor guest satisfaction and online reviews, and personally handle escalated guest complaints
• Oversee the operational performance of Front Office and Housekeeping, ensuring efficient check-in and check-out procedures and high standards of room cleanliness
• Provide operational oversight of all F&B outlets and services, ensuring food quality, service standards, hygiene, and guest experience meet required standards
• Support the General Manager in achieving hotel financial targets, monitor departmental expenses and operational costs, and work closely with Finance and Department Heads to control costs
• Ensure compliance with applicable Radisson Hotel Group brand standards, operating procedures, and quality requirements through regular quality inspections
• Lead, coach, and develop Department Heads and operational leaders, establish clear departmental KPIs, and promote a culture of accountability and service excellence
• Ensure colleagues receive appropriate operational and brand training and work with HR/L&D to implement relevant development programs
• Act as a senior operational leader during emergencies and critical incidents, coordinate cross-departmental response during operational disruptions

About you

• Minimum 7–10 years of progressive hotel operations experience
• Minimum 3 years in a senior hotel management position, such as Hotel Manager, Executive Assistant Manager, Director of Operations, or equivalent
• Previous experience with an international hotel brand is strongly preferred
• Proven experience managing multiple hotel departments and Department Heads
• Strong Rooms Division and F&B operational knowledge
• Strong understanding of hotel P&L, budgeting, forecasting, and cost control
• Proven experience improving guest satisfaction and operational performance
• Experience managing multicultural teams
• Strong understanding of hotel quality standards and brand compliance
• Excellent English communication skills; Thai language is an advantage

Benefits

• Competitive management compensation package
• Opportunity to work within Radisson Hotel Group
• Exposure to an international hotel operating environment
• Career development within a global hospitality organization
• Professional and multicultural working environment
• Opportunity to lead hotel operations and develop future hospitality leaders