Hotel Manager

F ZEEN ATHENS, part of the F ZEEN RETREATS group, is a luxurious adults-only urban retreat located in the historic center of Athens. Blending the philosophy of holistic well-being with a modern way of living, we offer our guests much more than just a stay — we offer a meaningful experience of balance, beauty, and genuine hospitality. Our culture is rooted in the concept of the Good Life — the art of living well and in harmony with yourself and the world around you. This is reflected in everything we do, from the level of service we provide to the spaces we create. Our people are the heart of our retreat. That’s why we genuinely invest in their personal and professional growth, offering expert-led training, a supportive and creative work environment, and a competitive package of benefits. If you share our passion for quality, hospitality, and creating experiences that truly matter, we would love to welcome you to our team.

What you’ll do

• Ensure all operations are carried on in an appropriate and cost-effective way
• Improve operational management systems, processes, and practices
• Monitor the coordination between all departments for smooth & efficient operation
• Conduct regular operations team meetings with all the HODs daily/weekly to discuss operational issues, sales targets, and any staff issues
• Ensure SOPs implementation in all departments and check the procedures during routine operational checks
• Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits
• Meeting with the Directors to discuss business operations and plans for improvement
• Provide timely and constructive feedback to all direct reports as and when required
• Communicate with guests when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.)

Requirements

• Proven work experience as an Operations Manager/Hotel Manager, ideally in a 5* hotel environment
• Fluency in English
• Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Demonstrable aptitude in decision-making and problem-solving
• Understanding of all hotel management best practices and relevant laws and guidelines
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property
• Exceptional leadership abilities with great attention to detail
• Bachelor's Degree in Business Administration or Hospitality/Tourism or related field will be considered as an asset

Benefits

• Positive working environment
• Career development
• Other benefits in addition to results