Hotel Manager

Role & responsibilities

Key Responsibilities

• Manage the overall day-to-day operations of the resort/property.

• Supervise and coordinate all departments including Front Office, Housekeeping, F&B, Kitchen, Maintenance and Security.

• Ensure excellent guest experience, service quality and complaint resolution.

• Manage staff, duty rosters, attendance, discipline and overall team performance.

• Monitor property cleanliness, maintenance, safety and overall presentation.

• Handle inventory, purchasing, vendor coordination and cost control.

• Monitor daily revenue, expenses, cash handling and operational budgets.

• Coordinate with suppliers, contractors and service providers.

• Ensure proper implementation of SOPs, hygiene and safety standards.

• Manage events, functions, group bookings and special guest requirements.

• Prepare daily, weekly and monthly operational reports for management.

• Identify operational issues and take timely corrective actions.

• Support business development, sales and revenue-generation activities.

• Ensure smooth coordination between all departments for efficient property operations.

• Maintain the overall standards, reputation and profitability of the resort.

Preferred candidate profile

• 5-10 years of experience in Hotel / Resort / Property Management.

• Candidate should have experience in managing complete resort/property operations.

• Strong knowledge of Hotel Operations, Front Office, Housekeeping, F&B and Maintenance coordination.

• Proven ability to lead and manage a large team effectively.

• Good experience in guest handling, complaint resolution and customer service.

• Knowledge of inventory, purchase, vendor management and cost control.

• Strong administrative, organizational and decision-making skills.

• Good knowledge of MS Office and Excel.

• Excellent communication and interpersonal skills.

• Candidates from resorts, luxury hotels, boutique hotels or large hospitality properties will be preferred.

• Should be willing to take complete ownership of property operations and work closely with management.

• Candidates with strong leadership, problem-solving and revenue-management skills will be highly preferred.

Perks and benefits

Food allowance, Free meal, Free Accommodation