Hotel Manager

Job Overview

We are seeking a dynamic and energetic Hotel Manager to lead the daily operations of our hospitality establishment. In this pivotal role, you will oversee all facets of hotel management, ensuring exceptional guest experiences, operational efficiency, and financial performance. Your leadership will inspire teams, uphold service standards, and drive revenue growth. If you thrive in a fast-paced environment and possess a passion for hospitality excellence, this is your opportunity to make a significant impact in the hospitality industry.

Duties

• Oversee all daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences
• Manage and supervise hospitality teams, fostering a positive work environment and promoting team development and morale
• Implement and uphold hotel guest service standards to deliver outstanding customer service at every touchpoint
• Utilize property management systems (PMS) and hospitality reservation systems to optimize booking efficiency and guest data accuracy
• Develop and manage budgets for hospitality operations, including forecasting revenue, controlling expenses, and managing financial operations
• Lead revenue management initiatives to maximize occupancy rates and profitability through strategic pricing and promotional activities
• Handle guest relations proactively, resolving issues promptly to ensure satisfaction and repeat business
• Coordinate human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws
• Monitor hotel guest services including front desk operations, multi-line phone systems, phone etiquette, night audit procedures, and overall guest engagement

Experience

• Proven supervisory experience in hotel management or hospitality leadership roles with a track record of overseeing large teams
• Strong background in hospitality management with expertise in revenue management, budgeting, and financial operations
• Experience working with property management systems (PMS), hospitality reservation systems, and other property technology tools
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Demonstrated leadership skills in managing hospitality teams across various departments such as front desk, housekeeping, food service, and human resources
• Previous resort or hotel experience is preferred; familiarity with resort amenities enhances guest satisfaction strategies
• Knowledge of night audit procedures and hotel guest service standards to ensure smooth overnight operations
• Maintain high standards for cleanliness, safety, appearance, and overall hotel presentation.

What We Value

At Sumas Holdings, we believe great hotel operations start with great people. We value managers who:

• Lead by example.
• Treat guests and employees with respect.
• Take ownership rather than waiting to be told what to do.
• Communicate clearly and consistently.
• Solve problems quickly and professionally.
• Hold themselves and their teams accountable.
• Look for ways to improve the operation every day.

Why Join Us?

This is an opportunity to take an important leadership role within a growing hospitality and property management organization.

The Hotel Manager will have a direct impact on the hotel's guest experience, team culture, operational performance, and financial results. We are looking for someone who wants to build something, develop a strong team, and grow with the organization over the long term.

If you are an energetic, accountable hospitality leader who enjoys being involved in the operation and making a measurable difference, we would like to hear from you.

How to Apply

Please submit your resume along with a brief summary of your hotel management experience and why you believe you would be a strong fit for the Hotel Manager position at Sumas Holdings.

Sumas Holdings is an Equal Opportunity Employer.

Join us as a Hotel Manager where your leadership will shape memorable guest experiences while driving operational excellence. We are committed to supporting your growth with comprehensive training opportunities and a vibrant team environment. If you are passionate about hospitality management and eager to lead a dedicated team toward success—apply today!

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Work Location: In person