Hotel Manager

Provide executive leadership and operational oversight for all hotel functions at Lajitas Golf Resort, including rooms, housekeeping, laundry, front desk, reservations, guest services, public areas, porters, and airport transportation, ensuring operational excellence, financial performance, and a consistently exceptional guest experience aligned with resort standards.

Duties

• Oversee daily hotel operations including front desk, housekeeping, and maintenance
• Ensure guests receive excellent service throughout their stay
• Handle and resolve guest complaints and service issues
• Supervise and support department supervisors and staff
• Ensure proper staffing levels based on hotel occupancy
• Monitor hotel cleanliness, appearance, and overall condition
• Conduct regular inspections of guest rooms and public areas
• Work with maintenance to ensure repairs are completed promptly
• Participate in manager, revenue, and safety meetings
• Prepare daily, weekly, and monthly operational reports
• Monitor hotel performance, occupancy, and revenue goals
• Ensure compliance with company policies and safety standards
• Assist with hiring, training, and evaluating staff
• Support team members and provide guidance when needed
• Ensure smooth communication between all hotel departments
• Respond to emergencies and operational issues as they arise
• Maintain a professional and positive work environment
• Ensure hotel standards and guest service expectations are met consistently

Education and Experience: Bachelor’s degree from an accredited college or university in Hospitality Management, Business Administration, or a related field preferred, with a minimum of two years of progressive leadership experience in hotel or resort operations; or a minimum of five years of directly related hospitality management experience; or an equivalent combination of education and experience. Bilingual in English and Spanish is preferred but not required.

To perform the job successfully, an individual should demonstrate the following competencies:

Leadership and Judgment – Demonstrates strong leadership and sound decision making; identifies operational challenges and implements effective, timely solutions; analyzes information to support business needs; exercises professionalism and discretion, particularly in sensitive or high-pressure situations.

Guest Service Excellence – Promotes and maintains exceptional guest service standards; responds promptly and professionally to guest needs and concerns; resolves service issues effectively; fosters a culture focused on guest satisfaction and continuous improvement.

Communication and Interpersonal Effectiveness – Communicates clearly, professionally, and confidently with guests, team members, and leadership; listens actively and provides clear direction; manages conflict constructively while maintaining professionalism and confidentiality.

Operational and Quality Focus – Demonstrates a strong commitment to operational excellence; ensures accuracy, consistency, and attention to detail; identifies opportunities to improve efficiency, service quality, and overall performance.

Integrity and Professionalism – Upholds the highest standards of integrity, ethics, and accountability; treats all individuals with respect; fosters trust and credibility through consistent and professional conduct; represents the resort in a positive and professional manner.

Adaptability and Problem Resolution – Effectively manages changing priorities, operational demands, and unexpected situations; remains calm and solution-focused in high-pressure environments; adjusts leadership approach as needed to support operational success.

Dependability and Accountability – Demonstrates reliability and strong ownership of responsibilities; follows through on commitments; ensures operational coverage and continuity; consistently meets deadlines and performance expectations.

Safety and Compliance – Maintains compliance with all safety policies, procedures, and regulatory requirements; promotes a safe work environment; promptly addresses and reports safety concerns; ensures proper use of equipment and adherence to resort standards.

About Lajitas Golf Resort

Lajitas Golf Resort is a vibrant 103-room oasis, home to Texas’ number one public 18 hole golf course and a range of exceptional amenities that will impress every guest. From our rejuvenating spa to our lively saloon, delicious restaurant, and three inviting swimming pools, every part of the resort is designed for both relaxation and adventure.

The excitement does not stop there. Guests can enjoy activities such as shooting sports, equestrian riding, Subaru rentals, and guided jeep and ATV excursions led by local experts. The resort welcomes a diverse mix of celebrities, families, and international travelers, creating a lively and unforgettable atmosphere every day.

Located near Big Bend National Park and Big Bend Ranch State Park, Lajitas offers access to endless trails, breathtaking landscapes, and memorable outdoor adventures. It is the perfect destination for thrill seekers, nature lovers, and anyone seeking an extraordinary getaway. With so much happening, it is also an inspiring and exciting place to work and live.

The Employee Experience

Working at Lajitas Golf Resort is an exciting and dynamic experience that blends adventure with the warmth of a close-knit team. As an employee, you will be surrounded by stunning landscapes, diverse guests, and a variety of unique experiences every day. Whether you are welcoming guests at the front desk or serving a delicious meal in the restaurant, no two days are ever the same.

At Lajitas, you are part of a team that is passionate about creating unforgettable experiences for every visitor, from celebrities to families and international travelers. The resort offers a collaborative work environment where every team member’s contributions are valued, and there is a strong sense of camaraderie among staff. Whether you work behind the scenes or in direct guest service, you will have opportunities to learn, grow, and take on new challenges.

The natural beauty of Big Bend National Park and Big Bend Ranch State Park provides an inspiring backdrop, with endless opportunities for exploration and outdoor adventure. Employees enjoy perks such as discounted activities, access to resort amenities, and the chance to immerse themselves in one of the most breathtaking landscapes in Texas.

Working at Lajitas Golf Resort means being part of a fast-paced, ever-changing environment where you can develop your skills, build lasting relationships, and experience the thrill of a lifetime, all while surrounded by one of the most beautiful and adventurous destinations in the world.

Ideal Candidate

At Lajitas Golf Resort, we are looking for enthusiastic and dedicated individuals to join our team. While qualifications may vary by position, all roles share these essential qualities:

Team Player: Collaboration is key to our success, working together to create extraordinary experiences for our guests.

Guest Service Oriented: A passion for delivering exceptional service and making every visitor’s experience memorable.

Reliable and Efficient: Consistently producing quality results and completing tasks on time.

Self-Motivated and Driven: Proactive in taking initiative and making things happen without constant direction.

Positive Can-Do Attitude: Ready to go above and beyond, approaching challenges with enthusiasm and optimism.

Independent: Able to work effectively with little supervision while taking ownership of responsibilities.

Employee Perks

Lajitas Golf Resort offers an exceptional benefits package designed to enhance both your work and personal life:

Affordable Housing and Utilities: Enjoy low-cost on-site housing with reduced electricity and utility fees to make your living arrangements stress free.

Comprehensive Health Benefits: Full-time year-round employees receive medical, dental, vision, and supplemental benefits after three months, along with paid time off after six months of full-time employment.

Exclusive Discounts: Take advantage of special employee discounts on resort rooms, services, and retail products, making every visit feel like a personal getaway.

Wellness and Recreation: Stay active with access to the complimentary employee fitness center, employee laundry facilities, and employee swimming pool.

Unlimited Recreation: Enjoy unlimited golf, horseback riding, and shooting range access (at a discount) during your free time. There is always something exciting to do.

Complimentary Employee Lunches: Fuel up with a delicious lunch provided Monday through Friday at the Employee Cafeteria.

At Lajitas Golf Resort, we are committed to supporting our team with benefits that make life more rewarding both inside and outside of work.

Getting Here and Getting Around

Nestled along Highway 170, where the road curves to embrace the Rio Grande, Lajitas Golf Resort is located just 17 miles southwest of the junction of Highways 118 and 170 at Terlingua, Texas. Positioned between the rugged beauty of Big Bend National Park and Big Bend Ranch State Park, the resort offers a one of a kind retreat in one of the most serene corners of Texas.

To give a sense of our remote charm, we are about 200 miles from the nearest Walmart in Fort Stockton and 95 miles from the closest McDonalds or stoplight in Alpine. This seclusion is part of what makes Lajitas so special. There is no traffic, no city lights, just peaceful surroundings, quiet, and some of the best stargazing you will find anywhere.

While a vehicle is not required for staying at the resort because housing is conveniently located near resort amenities, having a car is recommended for trips to Presidio, 55 miles southwest, or Alpine, 95 miles north, for major shopping or outings.

At Lajitas, the isolation is part of the experience, offering a rare opportunity to disconnect and fully immerse yourself in the beauty of nature.

For Fun

The Big Bend region is a paradise for adventurers, offering endless opportunities to explore! Whether you're hiking through the stunning landscapes of Big Bend National Park and Big Bend Ranch State Park, or stepping right outside your door to traverse the resort's 27,000 acres, there's no shortage of trails and breathtaking views. For water enthusiasts, we provide easy access to the Rio Grande, where you can kayak, paddleboard, or take a refreshing swim anytime you wish!

If mountain biking is your thing, you'll love the hundreds of miles of rugged trails waiting to be explored. And if music is your passion, the nearby quirky town of Terlingua offers local bars and restaurants that regularly host open mic nights, where you can showcase your talent and soak in the lively atmosphere.

For those seeking more, you’ll find additional dining and shopping options as close as 12 miles away. Embark on a full-day adventure, visiting the Big Bend National Park, Big Bend Ranch State Park, Fort Davis with its historical park, the McDonald Observatory, the vibrant art scene and shopping in Alpine, the intriguing Marfa Lights and the town of Marfa, and much more. There’s always something new to discover in this amazing corner of Texas!

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Experience:

• Customer Service: 3 years (Required)
• Hotel management: 3 years (Required)

Work Location: In person