Hotel Manager

Hotel Manager – Matlock

About the Role

We are seeking an energetic, hands-on Hotel Manager to oversee the day-to-day operations of our hotel in Matlock, including a busy Indian restaurant.

You will lead the hotel team, maintain high standards of guest service and work closely with the restaurant team to ensure a smooth and welcoming experience for all guests.

Relocation to Matlock is mandatory for this role. On-site accommodation is provided.

What We’re Looking For

• ⁠ ⁠Excellent customer service and communication skills.
• ⁠ ⁠Strong leadership and team-management abilities.
• ⁠ ⁠Highly organised, reliable and calm under pressure.
• ⁠ ⁠Professional and confident when handling guests and resolving issues.
• ⁠ ⁠Good commercial awareness of costs, revenue and business performance.
• ⁠ ⁠Flexible to work evenings, weekends and bank holidays when required.
• ⁠ ⁠A proactive, hands-on approach with a focus on practical solutions.
• ⁠ ⁠High standards of cleanliness, presentation, health & safety and guest experience.
• Willingness and ability to relocate to Matlock is essential.

Key Responsibilities

• ⁠ ⁠Manage the hotel’s daily operations and ensure all departments run efficiently.
• ⁠ ⁠Lead, train, motivate and manage hotel staff, including rotas and performance.
• ⁠ ⁠Oversee guest check-ins, check-outs, enquiries, complaints and special requests.
• ⁠ ⁠Ensure rooms and facilities are maintained to a high standard.
• ⁠ ⁠Monitor bookings, occupancy, availability and revenue.
• ⁠ ⁠Coordinate housekeeping and maintenance to resolve issues promptly.
• ⁠ ⁠Work closely with the Indian restaurant team and provide operational support during busy periods.
• ⁠ ⁠Monitor stock, supplies and operational costs.
• ⁠ ⁠Liaise with suppliers, contractors and external service providers.
• ⁠ ⁠Ensure compliance with licensing, food safety, health & safety and other relevant regulations.
• ⁠ ⁠Respond to guest feedback and drive improvements in customer satisfaction.
• ⁠ ⁠Support local marketing and promotional activities.
• ⁠ ⁠Provide regular operational updates and reports to the owners/directors.
• ⁠ ⁠Lead by example and take a hands-on approach when required.

What We Offer

• ⁠ ⁠Competitive salary based on experience.
• ⁠ ⁠On-site accommodation.
• ⁠ ⁠Staff meals and other benefits, where applicable.
• ⁠ ⁠Career development opportunities.
• ⁠ ⁠A varied, hands-on role within a growing hospitality business.

Join us as our Hotel Manager and play a key role in delivering exceptional guest experiences while leading a dedicated and passionate team.

Pay: From £1,500.00 per month

Benefits:

• Discounted or free food
• Free parking

Work Location: In person