Hotel Manager

Job Title: Hotel Manager / General Manager Reports To: Regional Director / Hotel Owner Job Overview: The Hotel Manager oversees daily operational performance, manages departmental leaders, and ensures maximum profitability while maintaining high standards of guest satisfaction, staff productivity, and regulatory compliance. Key Responsibilities 1. Operational Leadership * Direct day-to-day operations across all departments, including Front Office, Housekeeping, Food & Beverage (F&B), Maintenance, and Security. * Maintain quality standards for cleanliness, service delivery, guest amenities, and safety procedures. * Inspect facilities regularly to identify maintenance issues, safety hazards, or operational bottlenecks. 2. Financial Management & Revenue Strategy * Prepare annual operating budgets, forecast demand, and monitor monthly P&L statements. * Collaborate with revenue managers to set room rates, manage inventory, and optimize RevPAR (Revenue Per Available Room) and ADR (Average Daily Rate). * Control labor costs, vendor expenses, and operational overheads without compromising service quality. 3. Guest Experience & Quality Assurance * Resolve escalated guest complaints promptly with a focus on service recovery and retention. * Monitor online reviews, guest feedback scores, and quality audits to implement immediate corrective actions. * Foster a guest-first culture across all customer-facing touchpoints. 4. Team Management & HR Operations * Recruit, train, schedule, and evaluate department heads and supervisory staff. * Drive employee engagement, performance management, and workplace safety protocols. * Ensure full compliance with local labor laws, employment standards, and hotel policies. 5. Sales, Marketing & Community Relations * Work with the sales and marketing team to build corporate accounts, group bookings, and event revenue. * Represent the property within the local community, business associations, and tourism boards. Key Performance Indicators (KPIs) * Financial: Net Operating Income (NOI), RevPAR, GOPPAR, Budget Variance. * Customer: Guest Satisfaction Score (GSS), Net Promoter Score (NPS), online review ratings (TripAdvisor/OTA scores). * Operational: Employee Turnover Rate, Labor Cost Percentage, Audit/Safety Compliance Scores. Requirements & Qualifications * Education: Bachelor’s degree in Hotel Management, Hospitality Administration, or Business Administration. * Experience: 5+ years of supervisory/management experience in hotel operations (e.g., Assistant General Manager, F&B Director, or Operations Manager). * Skills: * Proficiency in Property Management Systems (PMS) like Opera, Cloudbeds, or Hotelogix. * Strong financial acumen (budgeting, forecasting, P&L analysis). * Exceptional leadership, conflict resolution, and communication skills. * In-depth knowledge of hospitality health, safety, and licensing regulations. Working Conditions * On-site position requiring flexibility to work weekends, holidays, and evenings as operational needs dictate. * On-call availability for emergencies or unexpected operational disruptions.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person