Hotel Manager

EWAA Hotels is a distinguished group of Hotels & Resorts offering exceptional hospitality and quality services to guests. With a portfolio that includes 80 state-of-the-art properties across 14 cities in Saudi Arabia, EWAA Hotels caters to both business and personal needs through amenities like spacious conference halls, exhibition centers, and specialized catering. The group includes renowned brands such as Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. Committed to sustainability, EWAA invests in its human capital and emphasizes creating a unique experience for guests. Join EWAA Hotels to contribute to achieving its vision and mission of excellence and community service.

Role Description

The Hotel Manager is responsible for overseeing the overall daily operations of the hotel, ensuring operational efficiency, guest satisfaction, service quality, team performance, and compliance with Ewaa Hotels Group standards and policies.

Key Responsibilities

• Manage the overall day-to-day operations of the hotel and ensure smooth coordination between all departments.
• Lead, motivate, and develop hotel teams to achieve operational and service excellence.
• Ensure high standards of guest satisfaction, service quality, cleanliness, and hospitality.
• Monitor hotel performance, occupancy, ADR, RevPAR, revenue, and departmental profitability.
• Develop and implement action plans to achieve financial and operational targets.
• Control operating expenses while maintaining required service standards.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Sales, Reservations, Finance, and HR departments.
• Monitor guest feedback, complaints, and online reviews and ensure effective corrective actions.
• Ensure compliance with company policies, procedures, health and safety standards, and applicable regulations.
• Prepare and review operational reports and provide regular performance updates to senior management.
• Support sales and revenue-generation initiatives to maximize hotel profitability.
• Maintain strong relationships with key clients, corporate accounts, suppliers, and business partners.
• Identify operational challenges and implement practical solutions to improve efficiency.
• Ensure proper staffing levels, employee discipline, training, and performance management.
• Conduct regular inspections of hotel facilities and ensure proper maintenance and presentation.
• Promote a positive hotel culture focused on teamwork, accountability, and guest satisfaction.

Requirements

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration , or a related field.
• Minimum 5–7 years of experience in hotel operations , with proven experience in a Hotel Manager or senior operational management position.
• Previous experience in 3- or 4-star hotels is preferred.
• Strong knowledge of hotel operations, budgeting, P&L management, revenue management, and guest relations.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Strong understanding of hotel systems and operational procedures.
• Ability to work under pressure and manage multiple priorities effectively.
• Fluency in English is required; Arabic is an advantage.
• Strong commercial awareness with a results-oriented mindset.

Key Performance Indicators (KPIs)

• Occupancy and RevPAR growth
• Revenue and profitability achievement
• Guest satisfaction and online reputation
• Cost control and departmental performance
• Employee productivity and retention
• Compliance with company standards and procedures
• Achievement of hotel operational targets