Hotel Manager

Location: Dubai, United Arab Emirates
Industry: Hospitality / Hotel Management
Experience: 5–8 years in hotel operations, including senior management experience

Job Summary

We are seeking an experienced and results-driven Hotel Manager to oversee daily hotel operations and support the General Manager in achieving the property's financial, operational, and service excellence objectives.

The successful candidate will lead and coordinate hotel departments, drive revenue and profitability, maintain high guest satisfaction standards, and ensure compliance with company policies and operating procedures. This role requires strong leadership, financial acumen, operational expertise, and the ability to motivate teams to deliver exceptional guest experiences.

Key Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring smooth coordination across all departments and compliance with established operating standards.
• Support the General Manager in the overall management and strategic direction of the property, assuming delegated responsibilities in their absence.
• Lead and motivate department heads and colleagues to achieve operational targets, financial objectives, and guest satisfaction goals.
• Ensure consistent implementation of hotel policies, standard operating procedures, brand standards, and service quality requirements.
• Contribute to the preparation and execution of the annual operating budget, marketing and sales plan, and capital expenditure budget.
• Monitor hotel financial performance, departmental expenses, productivity, and profitability, implementing corrective measures where necessary.
• Review monthly financial forecasts for Rooms, Food & Beverage, Administration & General, and Property Operation and Maintenance to ensure accuracy and achievement of targets.
• Drive performance against key hotel objectives, including Gross Operating Profit (GOP), guest satisfaction, service quality, and operational audit scores.
• Work closely with the General Manager on capital projects, property improvements, and operational development initiatives.
• Maintain a strong focus on guest satisfaction by ensuring professional service delivery and consistent adherence to hotel service standards.
• Coach, mentor, and develop department heads and supervisory teams to strengthen leadership capabilities, accountability, and overall performance.
• Monitor manpower requirements, staffing levels, and employee productivity to ensure efficient resource utilization.
• Participate in the recruitment and selection of key leadership positions and support employee development and retention initiatives.
• Ensure effective communication of business objectives, operational priorities, and performance expectations across all departments.
• Maintain and regularly review the hotel's business continuity, emergency response, and crisis management plans.
• Ensure compliance with applicable health, safety, security, and operational requirements.
• Represent the hotel professionally in industry activities, community initiatives, and business-related engagements.
• Act as an ambassador for Landmark Hotels & Suites, promoting the company's values, reputation, and commitment to service excellence.
• Perform other duties and responsibilities as assigned by the General Manager.

Qualifications and Requirements

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Management, or a related field is preferred.
• Minimum 5–8 years of experience in hotel operations, including previous experience in a senior operational management role.
• Previous experience as a Hotel Manager, Resident Manager, Operations Manager, or in a comparable hotel leadership position is preferred.
• Experience in 3-star or 4-star hotels is highly preferred.
• Strong operational knowledge of Front Office, Housekeeping, Food & Beverage, and other key hotel departments.
• Proven ability to manage budgets, control operating expenses, improve profitability, and achieve business targets.
• Demonstrated experience in leading multiple departments, managing operational challenges, and maintaining service quality standards.
• Strong leadership and people management skills, with the ability to lead, motivate, and develop diverse teams.
• Excellent understanding of guest satisfaction, hotel operating procedures, service standards, and brand compliance.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Ability to work effectively in a fast-paced hospitality environment and manage multiple operational priorities.
• Knowledge of UAE hospitality regulations and hotel operational requirements is an advantage.

Key Skills

• Hotel Operations Management
• Financial Planning and Budget Control
• Revenue and Profitability Management
• Guest Relations and Service Excellence
• Leadership and Team Development
• Operational Standards and Compliance
• Manpower Planning and Productivity Management
• Crisis Management and Problem-Solving
• Strategic Planning and Performance Improvement

Ideal Candidate

The ideal candidate is a hands-on hospitality leader with a strong operational background, commercial awareness, and a passion for delivering exceptional guest experiences. They should have experience managing hotel operations across multiple departments, driving financial performance, and developing high-performing teams while supporting the General Manager in achieving the property's business objectives.

Work Location: In person