Hotel Manager

About the role

We are looking for an experienced and results-driven Hotel Manager to oversee daily hotel operations, ensure excellent guest service, and maintain operational efficiency and profitability. The successful candidate will lead hotel personnel, monitor room revenue and occupancy, supervise front office operations, and ensure compliance with company standards and policies.

Key responsibilities

• Oversee daily hotel operations, including front office, guest services, housekeeping coordination, and cashiering.
• Monitor room occupancy, revenue performance, and operational expenses to achieve business targets.
• Ensure accurate handling of guest transactions, billing, collections, and revenue controls.
• Maintain high standards of guest satisfaction, service quality, and complaint resolution.
• Supervise, coach, and evaluate hotel personnel to ensure productivity and accountability.
• Implement operational policies, procedures, and service standards.
• Prepare operational reports and recommend improvements to management.
• Coordinate with other departments to ensure smooth hotel operations.

About you

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• Proven experience in hotel operations or hotel management in a managerial capacity.
• Strong knowledge of front office operations, room revenue management, cashiering, and guest relations.
• Experience in personnel management, operational controls, and performance monitoring.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Willing to work on shifting schedules, weekends, and holidays as required.