Hotel Manager [Đà Lạt]

General Manager is responsible for operating and managing all work and operational staff in M Village's hotels, working under the direction of the Head of Operations.

• Welcoming guests, and supervising hotel operations.
• Scheduling and arranging work shifts for hotel staff.
• Monitoring and checking work processes according to M Village standards.
• Conducting periodic evaluations of staff performance.
• Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.
• Monitoring reservation lists, room status, emails, sales, and service quality reports.
• Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).
• Controlling and upgrading the system and equipment.
• Managing operational and personnel costs.
• Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.
• Evaluating guest satisfaction, creating a positive impression for customers.
• Building good relationships and images with all guests throughout their stay.

REQUIREMENTS:

• Under 40. 1-2 years of experience in a managerial position in 4-5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
• Graduated from College or higher, or have relevant qualifications.
• Team management, planning, and progress reporting skills.
• High discipline and a positive attitude.
• Hardworking, diligent, honest, careful, enthusiastic, and good team support.
• Good communication and customer care skills.
• Proficient in English.

BENEFITS:

• 13th-month salary
• Annual leave: 12 days
• Competitive salary and bonus packages based on work results
• Opportunity to build a capable and inspired workforce for new hospitality
• Participating in social insurance, health insurance, and unemployment insurance according to state regulations
• Evaluation based purely on capacity and rapid growth opportunities

Job Type: Full-time

Pay: From 40,000,000₫ per month

Work Location: In person