Hotel Night Audit Associate, Part-Time

SpringHill Suites by Marriott Lansing West
Lansing, MI
Job Type: Part-time
Pay: Starting at $15.00/hr
Expected hours: 24-32 per week
Location: Lansing, MI

SpringHill Suites Lansing West is looking for a dependable, professional, and guest-focused Night Audit Associate to join our team.

The Front Desk is at the center of hotel operations. This position is responsible for creating a welcoming experience for our guests while accurately handling reservations, payments, room assignments, guest requests, and communication between departments.

We are looking for someone who is reliable, comfortable working independently, able to follow established procedures, and capable of providing excellent guest service in both routine and challenging situations.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Complete guest check-ins and check-outs accurately and efficiently.
• Verify identification, payment methods, reservation details, and required information at check-in.
• Answer incoming calls and assist guests with reservations, questions, requests, and hotel information.
• Review arriving reservations and identify payment, room assignment, special request, or reservation issues.
• Process credit cards, deposits, direct bill reservations, third-party reservations, and other forms of payment according to hotel procedures.
• Maintain accurate guest folios and follow established procedures for adjustments, refunds, and service recovery.
• Respond professionally to guest concerns and work toward reasonable solutions.
• Document guest concerns, service issues, and other important information in the appropriate hotel systems.
• Communicate effectively with Housekeeping, Maintenance, and hotel leadership regarding room status, guest requests, and operational needs.
• Complete assigned shift responsibilities and checklists before leaving for the day.
• Maintain the Front Desk, lobby, market, and surrounding guest areas in a clean and professional condition.
• Complete required Marriott and hotel training and maintain knowledge of current procedures.
• Follow hotel policies, Marriott standards, safety procedures, and established cash and payment controls.
• Perform other duties as needed based on hotel operations.

What We Are Looking For

• Reliable attendance and punctuality.
• Friendly, professional, and comfortable working with the public.
• Strong communication and customer service skills.
• Good attention to detail, particularly when handling reservations and payments.
• Comfortable learning and working with multiple computer systems.
• Able to follow written procedures and established processes.
• Able to remain calm and make good decisions during busy periods or challenging guest interactions.
• Willing to ask for assistance when unsure rather than guessing or bypassing required procedures.
• Able to work independently and recognize when an issue needs to be escalated.
• Previous hotel or customer service experience is preferred, but we are willing to train the right candidate.

Schedule

This is a part-time position. The schedule for this position will be seven (7) days on and seven (7) days off.

Initially, training for this position will require daytime availability to learn the computer system.

What We Offer

• Competitive hourly pay
• Marriott employee hotel discounts
• Training and development opportunities
• Hotel and hospitality experience with opportunities to learn multiple areas of hotel operations

Pay: From $15.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Please indicate what days you are available to work.
• Are you able to work evenings, weekends, and holidays as needed? (Yes or No)
• Are you able to perform the functions of this position without reasonable accommodation? (Yes or No)

Experience:

• Hotel Front Desk: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Lansing, MI 48917 (Required)

Work Location: In person