Hotel Night Auditor

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach ensures seamless overnight operations. In this vital role, you will oversee the night shift at the front desk, manage guest check-ins and check-outs, and handle financial reconciliations with precision. Your proactive attitude and exceptional customer service skills will create a welcoming environment for guests arriving or departing during nighttime hours. You’ll be the first point of contact for guest inquiries, emergencies, and special requests, ensuring their experience remains positive and memorable. This position offers an exciting opportunity to contribute to the smooth functioning of our hotel while honing your skills in hospitality management and guest relations.

Duties

• Perform nightly audits of all hotel transactions, including room charges, payments, and adjustments using property management systems (PMS) such as OPERA or similar platforms.
• Verify guest reservations, update account information, and ensure accuracy in billing processes.
• Manage late-night check-ins and check-outs efficiently while providing exceptional customer service via multi-line phone systems and front desk interactions.
• Address guest inquiries, resolve issues promptly, and offer personalized solutions to enhance guest satisfaction.
• Maintain security protocols by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures during overnight hours.
• Prepare detailed shift reports documenting financial activities, incidents, and operational updates for management review.
• Handle phone communication with professionalism and courtesy, demonstrating excellent phone etiquette in all client interactions.
• Assist with administrative tasks such as balancing accounts, reconciling cash drawers, and updating reservation records to ensure operational accuracy.
• Respond swiftly to emergency situations or guest concerns following established hotel policies to maintain safety and service standards.

Experience

• Previous experience in hospitality management or front desk operations within a hotel environment is highly preferred.
• Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management.
• Strong customer service skills with a proven ability to solve problems efficiently while maintaining a positive attitude.
• Multilingual or bilingual abilities are advantageous for communicating effectively with diverse guests.
• Knowledge of hotel emergency procedures and safety protocols is essential for ensuring guest safety during overnight shifts.
• Experience working with multi-line phone systems and handling guest relations in resort or hotel settings enhances your suitability for this role.
• Prior night audit experience is a plus but not mandatory; training will be provided for candidates eager to learn.

Embark on a rewarding career where your dedication transforms overnight hours into moments of exceptional hospitality!

Pay: $9.00 - $10.00 per hour

Work Location: In person