Hotel Night Auditor

Overview

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this pivotal role, you’ll be the first point of contact during the night shift, managing front desk activities, verifying daily financial transactions, and maintaining the safety and security of our property. Your enthusiasm and commitment to hospitality excellence will help create a welcoming environment for guests arriving or departing during nighttime hours. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier guest services in a lively, fast-paced setting.

Responsibilities

• Greet and assist guests arriving or departing during overnight hours with professionalism and warmth.
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations using property management systems (PMS) such as OPERA or similar platforms.
• Manage front desk operations including check-ins, check-outs, and handling guest inquiries via phone communication with excellent phone etiquette.
• Monitor hotel security through CCTV surveillance, perform routine property inspections, and respond promptly to emergency procedures to ensure guest safety.
• Prepare detailed shift reports, incident logs, and reconcile financial transactions to maintain accurate records for management review.
• Address guest concerns or issues with customer service problem-solving skills, striving to exceed expectations and foster guest relations.
• Collaborate with housekeeping, maintenance, and security teams to ensure smooth overnight operations and uphold high standards of hospitality management.

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience.
• Familiarity with hotel reservation systems such as OPERA or other property management systems (PMS).
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
• Knowledge of hotel emergency procedures and guest relations best practices to handle sensitive situations confidently.
• Excellent phone communication skills combined with professional phone etiquette for client communication.
• Ability to problem-solve quickly and efficiently while maintaining a positive attitude under pressure.
• Previous experience working night shifts in a hospitality environment is highly desirable.

Join us in delivering memorable guest experiences around the clock! This role offers an engaging environment where your hospitality expertise makes a real difference—helping guests feel welcomed, safe, and valued during their stay.

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Work Location: In person