Hotel Night Auditor

Job Overview

As a Hotel Night Auditor at the Fairfield Inn and Suites, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. You will be the friendly face that greets our late-night guests and the diligent professional who balances the day’s financial transactions. Your attention to detail and exceptional customer service skills will create a welcoming atmosphere for all guests, ensuring their stay is memorable and enjoyable.

What you’ll do

Perform night audits to verify and balance all financial transactions from the day’s operations

Provide outstanding guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction

Front desk operations, including check-ins and check-outs, with a warm and welcoming demeanor

Handle multi-line phone systems efficiently, directing calls to the appropriate departments

Prepare daily financial reports and maintain accurate records of transactions

Ensure security protocols are followed throughout the hotel during night hours

Assist in maintaining cleanliness and organization of the front desk area and lobby

Basic qualifications

Strong customer service skills with a passion for hospitality management

Experience in Hotels customer service preferred, Hilton trained already is a bonus

Proficiency in night audit processes and financial reporting

Why you’ll love it here

We are dedicated to creating an environment where our employees can flourish both personally and professionally. Our commitment to your well-being is reflected in our supportive workplace culture.

Our benefits include:

Comprehensive health benefits to support your physical well-being available for Full-Time Positions after working required pre-qualification time

Opportunities for professional development and career advancement through Marriott's development programs

Employee discounts on accommodations and services within our network

Job Types: Full-time, Part-time

Benefits:

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Work Location: In person

About Milestone Development LLC

Fairfield Inn & Suites Homewood Suites Christiansburg, VA 24073