Hotel Night Auditor

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Responsibilities

• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

About the company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!