Hotel Night Auditor

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Night Auditor. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet guests with a warm and friendly demeanor, ensuring a positive first impression
• Check-in and check-out guests efficiently, following established procedures
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process payments and maintain accurate records of guest transactions
• Assist with reservations and room assignments, ensuring accuracy and efficiency
• Perform night audit duties as required, including reconciling daily transactions and preparing reports
• Answer phone calls and direct them to the appropriate department or staff member
• Maintain cleanliness and organization at the front desk area

Qualifications:

• Previous experience in a front desk or customer service role is preferred
• Knowledge of hotel operations and hospitality industry practices is an asset
• Excellent communication skills, both verbal and written
• Proficient in using phone systems and other office equipment
• Strong customer service skills with the ability to handle difficult situations calmly and professionally
• Attention to detail and strong organizational skills
• Ability to multitask and prioritize tasks effectively

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Ability to Commute:

• Carlsbad, CA 92008 (Preferred)

Work Location: In person