Hotel Night Auditor

Overview

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the night shift, responsible for maintaining accurate financial records, supporting guest needs, and ensuring the safety and security of the property. Your proactive attitude and hospitality expertise will help create a welcoming environment that keeps guests satisfied and staff supported around the clock.

Responsibilities

• Conduct nightly audits of all hotel transactions using property management systems (PMS) to ensure accuracy in billing and revenue reports
• Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries with professionalism and warmth
• Handle multi-line phone systems with excellent phone etiquette, providing prompt assistance to guests and internal departments
• Prepare detailed shift reports, incident logs, and financial summaries to facilitate seamless handovers to daytime staff
• Address guest concerns or complaints with effective customer service problem-solving skills, ensuring guest satisfaction and positive relations
• Support reservation processes for late-night bookings or modifications using hospitality reservation systems while maintaining clear client communication

Skills

• Excellent customer service skills with a focus on guest relations, phone communication, and handling guest requests efficiently
• Knowledge of hotel emergency procedures, safety protocols, and guest services standards to ensure a secure environment
• Ability to problem-solve customer service issues quickly while maintaining professionalism under pressure
• Familiarity with multi-line phone systems, hotel reservation systems, and property management software to streamline nightly operations

This paid position offers an exciting opportunity to be an integral part of our hospitality team. We value energetic individuals who thrive in a fast-paced environment and are committed to delivering outstanding guest experiences every night. Join us in creating memorable stays for our guests while advancing your career in hotel management!

Pay: From $19.00 per hour

Benefits:

• Employee discount

Work Location: In person