Hotel Night Auditor

Job Overview

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift, balancing guest services with accurate financial and operational reporting. Your proactive attitude and exceptional communication skills will contribute to a welcoming environment, ensuring guests feel valued and cared for during their late-night stay. This paid position offers an exciting opportunity to be the backbone of our hotel’s overnight success, combining hospitality management with critical administrative duties.

Duties

• Conduct nightly audits of all hotel transactions, ensuring accuracy in revenue reports, guest folios, and financial records using property management systems (PMS) such as OPERA or similar platforms.
• Manage guest check-ins and check-outs during the overnight hours with professionalism and warmth, providing exceptional customer service.
• Respond promptly to guest inquiries via multi-line phone systems and in person, addressing requests or concerns with a friendly and solution-oriented approach.
• Monitor hotel security cameras and perform visual inspections of common areas to maintain safety standards and prevent theft or vandalism.
• Handle emergency procedures according to hotel policies, including guest safety protocols and incident reporting.
• Prepare detailed shift reports, including occupancy data, maintenance issues, and incident logs for management review.
• Coordinate with front desk staff and other departments to ensure smooth operations during the night shift while maintaining high standards of guest relations.

Skills

• Strong background in hospitality management with experience in front desk operations and hotel management systems such as OPERA or comparable property management software.
• Excellent customer service skills with a focus on problem-solving, guest relations, and effective communication in multiple languages; bilingual abilities are a plus.
• Proficiency in handling multi-line phone systems, phone etiquette, and client communication to deliver a welcoming experience.
• Knowledge of hotel emergency procedures, security protocols, and guest safety standards to ensure a secure environment for all guests and staff.
• Ability to work independently during overnight hours while maintaining attention to detail in financial audits and operational tasks.
• Experience working in resort or hotel environments with a focus on guest services and hospitality excellence.
• Multilingual skills are highly desirable to assist diverse guests effectively; fluency in two or more languages enhances service delivery.

Embark on this exciting journey where your dedication keeps our hotel running smoothly through the night! We’re committed to supporting your growth within the hospitality industry by offering a vibrant work environment that values your skills and enthusiasm.

Pay: $13.00 - $15.00 per hour

Expected hours: No less than 24.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person